Infrastructure Program Manager

Infosys is seekinghighly motivated and experienced Infrastructure Program Manager to join our IT support team responsible for managing client relationships, ensuring the successful delivery of IT support services, and driving continuous improvement in service delivery.
Required Qualifications:

• Candidate must be located within commuting distance of Minneapolis, MN or be willing to relocate to these areas. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 13 years of Information Technology experience.
• At least 10 years of program management experience.
• At least 6 years of experience in managing Infrastructure support programs
• Technical Skills: Strong technical knowledge of IT support services, including hardware, software, networking, and security.
• Project Management: Proven experience in managing IT support projects, with a track record of successful project delivery.
• Customer Focus: A customer-centric approach with a strong commitment to client satisfaction.
• Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all IT support-related matters
• Communication: Effective and assertive communicator who could interact with xVPs, Director/Sr. Director and above on a regular basis. Ability to drive triage calls/question teams based on the observability & Corelating it from various dashboards
• Service Delivery: Oversee the delivery of IT support services, ensuring that all client needs are met in a timely and efficient manner
• Project Management: Coordinate and manage IT support projects, including planning, execution, and monitoring to ensure successful completion
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service delivery
• Team Collaboration: Work closely with internal teams, including technical support, sales, and account management, to ensure seamless service delivery. Work effectively with cross-functional teams.
• Reporting: Prepare and present regular reports on service delivery performance, client satisfaction, and project status to senior management
• Manage third party resources/vendors for project activities and ongoing system support
• Build strong partnerships with business clients on initiatives and maintain a high level of customer satisfaction based on defined business goals
• Adaptability: Flexibility to handle changing priorities and technologies
• Defines the execution approach for program implementation and is held accountable for the quality of the service and solutions.
• Understanding of all Infra towers - Compute, Storage, Network (datacenter and branch), Database, EUC and latest trends in the industry on these
• ITIL based service management
• Good understanding of monitoring and automation tools landscape
• Observability and SRE.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:

• Experience in Financial Services domain is good to have.
• Familiar with the latest trends in industry from technology and domain standpoint
• Ability to work with business users to transform and develop requirements into design and implementation.
• Observability and SRE
• Flexibility to work in 24 X 7 environment.
• Experience and desire to work in a Global delivery environment.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:-

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.