Infrastructure Program Manager

Infosys is seeking an Infrastructure Program Manager. As an Infrastructure Program Manager, you will be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication and problem-solving skills. This Candidate will lead multiple tracks for the customer group, collaborating with groups of project managers from different areas or may manage a portfolio of complex projects for key customer accounts. Candidate should be capable of interacting with the business, customer and technology organizations, ensuring that the team is aligned with the strategic direction of the market segment and will make decisions with thorough understanding of procedures, company policies and business practices to achieve general results and deadlines.

• Candidate must be located within commuting distance of Oakland, CA or be willing to relocate to these areas. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of Information Technology experience.

• At least 10 years of experience in Infrastructure Program management
• Good understanding and experience in delivering projects using Global Delivery Model
• Execute IT Infrastructure programs and operations based on SLA's agreed with client
• Work closely with all functions as needed to proactively identify potential internal and external conflicts; mitigate risk and adhere to schedule commitments.
• Anticipate and aggressively remove obstacles that slow down or prevent teams from delivering on program goals.
• Own and report to senior management the project status and critical path for project completion. Provide visibility of program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through status reporting to all stakeholders.
• Manage project scope, cost, timeline and risk/issue management from beginning stages to completion
• Develop the program's labor and cost estimates and ensure adequate resources are allocated for the program's activities.
• Monitor quality of process effectiveness and deliverables; suggest improvements as needed
• Mentor members of the Program Management organization including other Project Managers as well as project teams on project management techniques and methodology
• Manage project across a geographically and culturally diverse organization and travel as needed.
• Monitor, manage, and report performance metrics to ensure contract compliance.
• Provide estimates for new projects/ work that needs to be taken care off
• Billing and financials management of the project
• Expertise in contract and SOW creation and negotiation for new business
• Establish agreements with supporting organizations.
• Ensure requirements are agreed upon by program participants and stakeholders.
• Schedule, prepare, and conduct formal customer meetings and reviews.
• Introduce, advocate and execute process changes for continual improvement.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

• Proven ability to meet project timelines and comfortable wearing multiple hats and being under time pressure
• Ability to communicate effectively to various levels of client management team (from lower management to CXO level)
• Ability to work in a multidisciplinary team across functions and experience levels
• Ability to adapt quickly in a fast-changing environment
• Commendable Problem-Solving skills: Anticipate, create and define innovative and visionary concepts in strategic environment
• Ability to operate independently and innovate and to lead in a rapidly changing organization.
• Excellent interpersonal skills, including the ability to work across a highly matrixed organization, interacting, influencing, negotiating effectively with all levels of leadership and peers
• Ability to work collaboratively in a cross-cultural environment.
• Experience and desire to work in a Global delivery environment.

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off
• The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.