About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Your Role
E-Commerce Project Manager
Location: Tokyo
Your Key Responsibilities
- Lead cross functional programs/projects to deploy new EC platform/service with connecting related other systems including third party solutions keeping UX, UI quality and sales as existing EC sites.
- Migrate existing features/data to new EC platform smoothly by localizing them leading related parties such as local/zone IT/business, supply chain, Call Centre, digital, CRM, brand teams in addition to foreign system vendors, creative agencies, and 3rd party solution vendors.
- Enhance owned EC platform continuously to improve sales and UX after implementation including optimization of site ergonomic / e-merchandizing: catalogue, promos, testing, new parts on the site, in link with the marketing plan.
- Act as technical/technology guardian in supporting e-Biz team to accelerate the D2C business growth.
- Track and measure site & Business performance to increase programs ROI.
- Facilitate new technology, tools and partners deployment to improve own e-commerce platforms performance.
- Coordinate closely with Brand, Digital & CRM teams in country
- Coordinate closely with Regional & Local IT and Supply Chain teams
- Coordinate closely with Regional Digital & Brand headquarter team
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- 15 years of experience in leading cross functional program/project managements for B2B/B2C system/service deployment
- Core project management skills, risk management, error management, change request management
- Team management Skill: management experience at least more than 3 members and guide/train the member if any intervention is required
- Translating business requirements of E-commerce system to convey to system vendor to correctly deploy and to maximize performance
- Specialty of EC management system or platform, and web analytics/tag management tools, it would be appreciated if she/he has Sales Force Commerce Cloud (SFCC) knowledge and experience
- Experience launching EC sites including people management
- Experience working with IT teams in digital platforms plus
- Strong communication skill in English with various parties
- Experience in E-Business user experience and user interface
- Experience across multiple Digital channels including search, social, email, display, video etc.
- Sensitivity toward details
- Agility and flexibility in complex situation
- Strong interpersonal skills
- Highly collaborative personality
- Luxury brand business fit and understanding
- Experience of D2C e-commerce business operation, technical account management, customer care, supply chain related operation are plus
- Experience of AGILE development scheme is plus
- Working knowledge of HTML, CSS, Java script is plus
- Demandware experience is plus
- People/Team Management experience is plus
- Professional career in FMCG industry is plus
- Strong (near-native) Japanese skills, with business-level English skills.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."