The Digital Experience Architect will design and implement patient- and provider-centric digital experiences for healthcare organizations. You will be responsible for crafting omni-channel user journeys, optimizing digital touchpoints, and translating healthcare business needs into engaging, compliant, and scalable digital solutions.
Key Responsibilities:
- Design end-to-end digital experiences across web, mobile, and connected health platforms, considering patient engagement, accessibility, and usability.
- Collaborate with UX/UI designers, developers, and business stakeholders to define product vision, architecture, and user flows.
- Ensure compliance with healthcare regulations (HIPAA, ADA) in digital design and data handling.
- Evaluate and integrate emerging technologies (e.g., virtual care platforms, chatbots, wearable integrations) to enhance user experience.
- Bridge gaps between business needs and technical execution with a focus on outcomes and user satisfaction.
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- Candidate must be located within commuting distance of Hartford, CT or be willing to relocate to the area. This position may require travel in the US.
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- 12+ years of experience in digital architecture or UX roles, with at least 3 years in the healthcare domain.
- Competent with Digital Technologies like Java, Springboot, APIs, Cloud Platforms, KAFKA, Angular, React, Mobile iOS/Android, etc.
- Strong understanding of healthcare workflows, patient portals, provider systems, and digital health tools.
- Expertise in customer journey mapping, UX strategy, information architecture, and design systems & solutions.
- Familiarity with CMS platforms (e.g., Sitecore, Adobe Experience Manager) and headless architectures.