Automation Lead

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description: Looking for Cherwell Admin

Location : Sydney, Australia

Salary Range : AUD 96,836 - 105,068 (Annual Gross)

Roles and Responsibilities:

1. Administer and maintain ITSM tool i.e. Cherwell
2. Configure and customize ITSM workflows, forms, fields, and notifications to align with organizational requirements.
3. Manage user access permissions, roles, and groups within the ITSM tool, ensuring appropriate access levels and security.
4. Provide technical support to end-users, troubleshoot issues, and resolve tickets related to Cherwell tool functionality.
5. Collaborate with stakeholders to define and document ITSM processes, policies, and procedures.
6. Perform regular audits and health checks of ITSM configurations and data to ensure accuracy and compliance.
7. Monitor system performance and utilization, identify bottlenecks, and implement optimizations to improve efficiency
8. Coordinate software updates, patches, and upgrades for Cherwell, following change management processes.
9. Develop and maintain integrations between Cherwell and other systems or applications

Skill / Competencies / Experience:

ESSENTIAL

• Proven experience as an ITSM Administrator, with hands-on experience administering Cherwell. Tertiary Qualification in IT / Computer Science / related discipline.
  

PREFERRED

• Familiarity with ITSM processes such as incident management, change management, problem management, and service level management SQL
• Strong communication skills, both written and verbal.
• Highly motivated self-driven with a positive attitude.

ADDITIONAL

Excellent customer facing skills

Excellent written and verbal communication skills

Strong attention to detail and outstanding analytical and problem-solving skills.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Client-provided location(s): Sydney, Australia

Job ID: Infosys-133438BR

Employment Type: OTHER

Posted: 2025-05-16T23:40:16