Infosys is seeking an Application Production Support Analyst
T he infrastructure workstream is integral to the cohesive operation of our IT systems and networks. It involves comprehensive management, from routine maintenance to support and change management. The team prioritizes process optimization, issue resolution, security implementation, and system availability.
In the assigned job role of Infrastructure Consultant 2, you will be integral to the cohesive operation of our IT systems and networks. It involves comprehensive management, from routine maintenance to support and change management. The team prioritizes process optimization, issue resolution, security implementation, and system availability.
Candidate must be located within commuting distance of Morrisville NC, Nashville TN or be willing to relocate to the area. This position may require travel to project location
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Area of Responsibility
- Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
- Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
- Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
- Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
- Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
- Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
- Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
- Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
- Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
- Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise.
- A collaborative spirit and excellent communication skills.
- Ability to handle complex incidents and implement resolutions
- A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
- Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
- Ability to work with cross-functional teams
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Experience in Unix, PL/SQL and on Azure Application Support
- E xperience of troubleshooting issues by analyzing Application logs
- Experience of managing and leading team.
- Experience of implementing automations resulting in effort savings.
- Knowledge of ITIL- Incident management and problem management.
- Azure DevOps.
- Knowledge and Experience of implementing DevOps, SRE solutions.
Experience and desire to work in a Global Delivery Environment.
The job entails sitting as well as working at a computer for extended periods of time. you should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.