Facilities Coordinator - Analyst

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services, approximately $232 billion in global client assets invested in 1,907 funds, as of April 2025.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron’s Solutions Provider award (See link below). 

About the Role

iCapital is seeking a Facilities Coordinator to support the day-to-day operations of our New York office. As a key member of the Workplace team, you will help create a welcoming, efficient, and well-maintained environment that enhances the employee’s experience.

This role will primarily focus on coordinating and tracking general office repairs. This individual will be responsible for submitting service requests to building management, monitoring progress, and ensuring timely resolution. This role will support a variety of office logistics, employee services, and event coordination tasks.

Responsibilities

• Partner with the Facilities team to ensure the office remains clean, organized, and fully operational.
• Respond to and escalate service requests using the Workplace ticketing system, Office Space.
• Coordinate and track general office repairs, ensuring timely follow-up and resolution.
• Oversee office supplies, snacks, groceries, and beverages.
• Handle incoming and outgoing deliveries.
• Coordinate supply orders and maintain inventory.
• Assist with in-office catering for meetings and events.
• Ensure shared spaces like reception, conference rooms and storage areas are clean, safe, and organized.
• Serve as a liaison with building management and external vendors.
• Maintain a safe and comfortable office environment in accordance with company and building protocols.
• Provide a professional and welcoming experience for guests, employees, and new hires.
• Support onboarding and offboarding processes, including desk setup, building access, office passes, and signage.
• Track and manage office keys and key assignments.
• Assist with planning, setting up and breaking down internal and external events.
• Provide backup support for team members during breaks, time off, or absences.
• Contribute to ad hoc projects and initiatives as needed.

Qualifications

• Must be available to work in person, Monday–Friday, 9:00 AM – 6:00 PM (schedule may vary based on office needs)
• Always present a professional appearance and demeanor
• Strong team player with a collaborative mindset
• Friendly, approachable, and service-oriented
• Able to remain calm and effective under pressure
• Excellent time management, organizational, and multitasking skills
• Strong verbal and written communication skills; comfortable interacting with all levels of the organization
• Passionate about delivering high-quality work and fostering a positive work environment
• Proactive problem-solver with a continuous improvement mindset
• Quick learner with confidence, and professionalism
• Proficiency in Microsoft Office Suite with the ability to quickly learn new systems and tools

Benefits

The base salary range for this role is $ 65,000 to $ 70,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 5 days a week.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.