Virtual Management Team ILO Facilitator

Introduction

The ILO Practitioner (Instructor-Led-Online) provides end-to-end support for virtual trainings offered to both external and internal IBM clients. The team handles back-end scheduling, enrollment, and training logistics. In addition, we facilitate virtual events using the Microsoft Teams and other related tools.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

• Set-up Microsoft Teams and IBM Video Streaming tools
• Coordinate event logistics and agenda with the requesters prior to the event
• Run preparation calls with the event contact and presenters prior to the live event
• During the live event, provide in-session support, including sound checks to ensure clear audio quality and basic troubleshooting to ensure that the event runs smoothly
• Publish necessary media files and event artifacts
• Inform event POC of any problems encountered
• Manage the team's functional inbox to answer client queries and requests
• Work with Teams/other tools and Technical Support to help resolve higher level of technical difficulties
• Generate reports for the team and the clients
• Perform back office responsibilities, mostly involving management of learning activities and logistics in Event Planning and Delivery (EPD), IBM Events & Classes, YourLearning, and Lighthouse, among other tools
• Manage/Update data or trackers for reports

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Excellent administration and organizational skills
• Excellent oral and written communication skills
• Customer-oriented: demonstrates a positive attitude towards customer service
• Excellent interpersonal skills and ability to deal with all kinds of clients
• Strong thinking and problem-solving skills: able to analyze errors/complex issues and identify appropriate solutions
• Good working knowledge of web-based systems
• Ability to deal with confidential information
• Ability to understand and execute business controls
• Active listening skills to ensure clarity of information
• Thorough execution of process steps
• Must possess keen attention to details
• Adaptable to client's requests as the need arises
• With initiative and good judgment
• Has the ability to work under pressure and meet deadlines
• Has the ability to prioritize
• Has the ability to work productively with little supervision

Preferred technical and professional experience

Willing to work under the following conditions:

• Shift: Flexible; the team operates on a 24/5 schedule, and shifts may be rotated periodically.
• Schedule: Option to follow a compressed workweek setup (10 hours per day, 4 days a week).
• Work Location: 5th Floor, 1800 Building, Eastwood City, Quezon City, or Naga City.
• Onsite Requirement: Three (3) days per week.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Manila, Philippines

Job ID: IBM-62675

Employment Type: OTHER

Posted: 2025-10-11T18:47:50