Technical Support Representative - Guardicore

Introduction

• Monitor and manage firewalls, IDS/IPS, and working of network security tools .
• Assist in configuring and troubleshooting firewall rules, VPNs, and security policies.
• Conduct basic security monitoring, review logs, and escalate incidents as needed.
• Support network security assessments by identifying threats and vulnerabilities.
• Assist in handling security incidents, investigating alerts, and responding to threats.
• Work with the IT team to ensure network security best practices are followed.
• Support endpoint security solutions such as antivirus, EDR, and patch management.
• Document network security configurations, incidents, and resolutions.

Your role and responsibilities

We are looking for a skilled Network Security Analyst with 2-3 years of hands-on experience in managing and securing enterprise networks, with a strong emphasis on Guardicore Solutions. The ideal candidate will play a key role in monitoring, configuring, and supporting security tools and processes to ensure robust protection of network and endpoint environments.

• Monitor and manage firewalls, IDS/IPS, and network security tools to ensure optimal operation and protection.
• Assist in configuring and troubleshooting firewall rules, VPNs, and security policies.
• Conduct basic security monitoring, analyze logs, and escalate incidents as appropriate.
• Support network security assessments by identifying potential threats and vulnerabilities.
• Assist in incident handling by investigating alerts, identifying root causes, and responding to threats.
• Collaborate with IT teams to ensure network security best practices are implemented and maintained.
• Support and maintain endpoint security solutions including antivirus, EDR (Endpoint Detection and Response), and patch management tools.
• Maintain documentation for network security configurations, incident reports, and resolution steps.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 2 to 3 years of hands-on experience working with Guardicore Solution (now Akamai Guardicore Segmentation), including implementation, policy management, and monitoring.
• Strong knowledge of firewalls, VPNs, IDS/IPS, and network access controls.
• Familiarity with network protocols, routing, and segmentation.
• Experience with endpoint protection platforms and security patching practices.
• Understanding of incident response procedures and threat mitigation strategies.
• Good troubleshooting skills and attention to detail.
• Strong communication skills to collaborate across teams and document technical processes.

Preferred technical and professional experience

• Experience with SIEM tools for log analysis and alerting.
• Security certifications such as CompTIA Security+, Cisco CCNA Security, or similar.
• Basic scripting or automation knowledge (PowerShell, Python) for security operations.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

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ABOUT IBM

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At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Mumbai, India

Job ID: IBM-30157

Employment Type: OTHER

Posted: 2025-05-21T11:48:51