Introduction
A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. Thomas J. Watson said it best: "Good design is good business." Design is an essential profession-an imperative thread-interwoven through the various functions and segments of the business. Design is a driver of improved outcomes, contributing to business value for our clients and for IBM. Our designers work to create experiences that work together, work the same, and work for our clients. IBMers have a growth mindset and work in teams to include different perspectives to drive exceptional outcomes for our customers. We showcase ownership and independence throughout the design process and seek understanding of strategic goals to create beautiful and functional products. At IBM you will be joining us in serving as a responsible technology innovator and an influence for good in the world. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
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What You'll Do
- Create clear, concise, and easy-to-understand content that helps users successfully use our products.
- Work on a range of content types including UI text (UX writing), user guides, product tours, API documentation, videos, and support articles.
- Translate complex technical concepts into simple, user-focused content.
- Contribute to UX writing and help experiences embedded within the product interface.
- Collaborate with product managers, designers, developers, and other stakeholders to gather information and align content with user needs and product goals.
- Follow established content standards, voice and tone guidelines, and ensure content is accessible and ready for localization.
- Participate in team meetings, design reviews, and feedback sessions to continuously improve content quality.
Who You Are
- You have strong writing and research skills and enjoy making complex information clear and approachable for a wide range of users.
- You communicate effectively-both in writing and verbally-and collaborate respectfully with people from diverse roles and backgrounds.
- You are self-driven, take initiative, take ownership of your work, thrive in a team-focused environment and contribute positively to team outcomes.
- You're adaptable, open to change, and comfortable working with shifting priorities and fast-paced schedules.
- You're curious, proactive, and eager to learn new technologies, tools, and processes.
- You enjoy solving problems and finding new ways to improve content and the user experience.
- You're comfortable working with design and development teams in fast-paced, iterative environments.
Your role and responsibilities
As a Technical Content Developer and Designer, you'll play a key role in shaping how users experience our products by designing, writing, and delivering high-quality technical content. You'll work closely with cross-functional teams-product managers, designers, engineers, and support-to create content that helps users understand and succeed with our software.
This role focuses on crafting user-centered documentation, in-product UX writing, and other content formats that support the end-to-end product experience.
Required education
Bachelor's Degree
Preferred education
Technical Diploma
Required technical and professional expertise
- 2+ years of proven experience in technical writing, user assistance writing, embedded content development, or similar roles.
- Expert-level proficiency of written and verbal English and ability to write clear, engaging, and accurate content.
- Intermediate-level proficiency with
- authoring tools such as AEM, Oxygen, Visual Studio Code, or similar and Markdown / Markdown languages
- structured authoring (such as DITA XML) for creating topic-based information that meets audience requirements
- version control systems such as GitHub
- Understanding of audience analysis and user-centered content design principles.
- Ability to analyze and derive insights from quantitative and qualitative user feedbac
Preferred technical and professional experience
- Basic understanding of APIs and developer documentation.
- Experience designing content for accessibility and globalization.
- Experience using Generative AI tools for productivity.
- Experience in Instructional Design
- Exposure to user research, usability testing, or content validation practices.
- Basic knowledge of HTML/CSS or programming languages like Python or Java (a plus, not required).
- Experience working in an agile, squad-based, continuous delivery development mode.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.