Talent Care Advisor - Heredia, Costa Rica

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About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Your role and responsibilities

In an era where progress is driven by people and experiences, and where finding and developing the right talent is key, HR has become the main engine of business growth. IBM Talent & Transformation is helping businesses worldwide to reconfigure their HR functions, such as talent acquisition and talent development, to deliver the talent essential to their growth.

The Talent Acquisition Optimization (TAO) group is part of IBM Talent & Transformation. We are a globally recognized partner in recruitment, talent acquisition consulting and employment branding solutions that transform the way businesses acquire talent in a highly competitive marketplace. For more than 30 years we have leveraged our considerable expertise in global talent acquisition and business process improvement to redesign how skills are identified and recruited for our clients, and deliver exceptional talent acquisition experiences

Job Description:

Working in our Talent Care Center, the Talent Care Advisor (TCA) serves as the candidate's concierge throughout the hiring process and partners closely with hiring managers, recruitment team members and third-party vendors to ensure that all candidates have been processed accurately and expediently. The TCA ensures that candidates are informed and comfortable throughout the recruitment process to drive a positive candidate experience, up until their first day of employment. The TCA is in charge of posting requisitions, managing the interview scheduling process for all parties involved in interviewing candidates, coordinating requests for comfort calls and managing requisition statuses to ensure accurate documentation in the recruitment system. Additionally, TCA may extend offers for certain roles and manage any pre-employment check variance resolution required. The TCA is responsible for ensuring that appropriate stakeholders are updated on candidate status and the outcomes of the offer/pre-employment checks and on-boarding process.

Responsibilities:

• QA and Posts job requisitions.

• Coordinates and schedule interviews with hiring managers and candidates.

• Manages requisition statuses and ensures accurate documentation in the recruitment system.

• Collaborates with recruiters and hiring managers to support the recruitment process.

• Acts as the point of contact for the candidate for updates, feedback and queries during the recruitment process.

• Organizes logistics, scheduling and travel arrangements as needed for interviews with candidates and the interviewing team.

• Extends offers to candidates for certain roles.

• Resolves any pre-employment check variations with the candidate and any third-party vendors.

• Ensures all parties are updated on candidate offer acceptance and progress through each stage of the background verification and on-boarding process.

• Communicates the decision of the candidate to all recruitment support groups

• Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account

• Keeps systems updated and sends out status notifications as required.

Required education

High School Diploma/GED

Preferred education

None

Required technical and professional expertise

Required Professional Skills:

• Good working proficiency in computer skills and MS Office

• Fluency in English

Required Competencies:

• Strong adaptability and resilience, with the ability to remain effective and composed in dynamic and evolving environments.
• Meticulous attention to detail, ensuring precision and consistency in all aspects of work.
• Commitment to service excellence, consistently delivering high-quality support and exceeding expectations.
• Strong adaptability and resilience, with the ability to remain effective and composed in dynamic and evolving environments.
• Collaborative team player, fostering a cooperative and inclusive work environment.
• Skilled in building and maintaining positive interpersonal relationships, promoting trust and mutual respect.
• Effective communicator, skilled in conveying ideas and information in a clear and respectful manner
• Analytical and solution-driven, with a proactive approach to identifying issues and implementing practical resolutions.

Preferred technical and professional experience

Preferred:

• At least 1-year experience in an administrative or customer care environment

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Alajuela, Costa Rica

Job ID: IBM-48310

Employment Type: OTHER

Posted: 2025-07-24T11:46:11