Talent Acquisition Team Leader - Americas Global Delivery Network

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

Your role and responsibilities

• Develop and implement comprehensive talent acquisition strategies aligned with business goals.

• Lead, coach, and mentor the Talent Acquisition team to achieve optimal performance.

• Design and optimize recruitment processes and workflows to enhance efficiency and effectiveness.

• Utilize data and metrics to inform decision-making, continuously improving recruitment strategies and practices.

• Foster strong relationships with hiring managers across all departments to understand their staffing needs and provide suitable candidates.

• Act as a subject matter expert on recruitment, best practices, technology, and trends.

• Ensure compliance with labor laws and company policies in all aspects of recruitment and hiring.

• Collaborate with HR to ensure new hires align with company culture and values.

• Represent the team at client meetings, providing regular updates on recruitment metrics, challenges, and successes.

• Help monitor and improve the team's KPIs performance.

• Ability to assign demand based on the team's utilization.

• Experience managing client escalations and removing blockers.

• Exceptional business acumen, judgment, and decision-making skills

• Strong negotiation and persuasion skills

• Present information in a clear, compelling way.

• High attention to detail and strong time management and project management skills

• Excellent knowledge of labor market trends, candidate sourcing techniques, and employment laws.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• 4 to 6 years of recruiting experience mastering end-to-end hiring processes in Americas countries (US, CA and/or LA) with multiple clients and business units.

• 2+ years leading operative functions, projects, tasks and teams.

• At least 4 years of experience in managing business relationships, and consulting senior business leaders and stakeholders.

• Fluency in English (advanced level) written and oral.

• Data analytics and report management.

• Scrum Master certification or 1+ year leading Agile projects/recruitment sprints.

Preferred technical and professional experience

• Team management experience

• Demonstrated commitment to excellence, personal development and continuous improvement Education, Experience and Certifications

• Digital Eminence

• Portuguese written and spoken

• Proficient in excel or similar, and PM tools (Monday, Jira)

ABOUT BUSINESS UNIT

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.