Talent Acquisition Subject Matter Expert

Introduction

Ready to help build IBM's biggest asset - its talent? As a Recruitment Professional, you will be responsible for driving the optimization and improvement of business processes, leveraging in-depth knowledge and expertise in relevant processes. This role plays a critical part in enhancing operational efficiency, promoting continuous improvement, and ensuring alignment with center strategies and industry best practices.

Your role and responsibilities

1. Global Sales Engagement

• Solution steady-state FTEs for new deals, reviewing Service Of Work (SOW) and Service Level Agreements (SLA).
• Oversee Request for Proposals (RFPs) and Request for Information (RFI) processes.
• Conduct due diligence for potential clients.
• Participate and represent the company in client oral presentations and workshops.
• Offer process consultancy services to clients.
• SDM refresh and review.

2. Analytics Design and Insights

• Design analytics to derive meaningful insights from data.
• Support in the design of dashboards, determining relevant data points and metrics.
• Coordinate with the Continuous Improvement (CI) team to address process issues and facilitate enhancements.

3. Steady-State Support

• Partner with account leaders to keep existing DTPs updated in line with the latest Gold Standard DTPs.
• Review Project Change Requests (PCRs) for existing and additional scope, identifying risks, watchouts, and required changes to process design.
• Lead Root Cause Analysis (RCA) reviews for SLA misses and Data Privacy Incidents (DPI).

4. Transformation Support

• Identify and implement CTO opportunities within processes.
• Partner with the delivery teams to meet DWE targets and strategies.
• Promote and apply Agile methodologies for process improvements.
• Gain eminence and implement ICAs and AI thru the use of IBM assets.

5. Transition Support

• Align transitioned processes with established process standards.
• Review Scope of Work and provide process guidance during Knowledge Transfers.
• Create process documentation.
• Lead and manage the KT process, including creating a KT and Knowledge Cascade (KC) plan.
• Oversee User Acceptance Testing (UAT) and prepare test plans, scenarios, and scripts for SCRT.
• Review Taxonomy for Time Volume Capture (TVC).

6. Process Maturity Assessment

• Evaluate and assess the maturity level of current business processes.

7. Year-End Project Management

• Manage annual year-end project activities for Payroll.
• Manage annual activities for all other processes.

8. Training Curriculum Development:

• Design process-specific training curriculum/ materials and certification requirements to specific accounts.

9. Critsit Support

• Participate in Critsit activities as needed.

Other Responsibilities:

• Assist in the review of ILC taxonomy.
• Contribute to General Artificial Intelligence (GenAI) initiatives and projects.
• Creation of MPHRO content

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Relevant skills and experience in BPO or similar industry
• Strong analytical and strategic thinking skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Manila, Philippines

Job ID: IBM-51659

Employment Type: OTHER

Posted: 2025-08-13T01:15:06