Solutions Engineer (f/m/x)

Your role and responsibilities

Imagine being a pivotal force in shaping how enterprises across the globe adopt cloud infrastructure and automation. At HashiCorp, an IBM Company (HashiCorp), our mission is to help organisations unlock the full potential of their cloud strategies. As a Solutions Engineer, you'll be at the forefront of that transformation - driving technical excellence, providing strategic guidance, and playing a key role in customer success. This is an opportunity to solve complex technical challenges and grow alongside a team that values humility, collaboration, and continuous learning. If you're looking for a role where you can make a real impact, this is your moment.

The Solutions Engineering team is the trusted technical advisor for HashiCorp's customers. From pre-sales discovery to post-sales adoption, this team ensures customers successfully navigate their journey with HashiCorp's products. As a Solutions Engineer III, you'll work with cross-functional teams, engage deeply with customers, and play an integral role in helping them succeed. This role demands technical depth, strategic acumen, and the ability to influence customer outcomes and internal initiatives.

What you'll do (responsibilities)

As a Solutions Engineer at HashiCorp, you will partner closely with one or more Sales Executives and support the entire Customer journey. This includes pipeline creation, achieving technical wins, onboarding, driving consumption, and ensuring successful renewals. Your expertise and guidance will be crucial in helping Customers unlock the full potential of our solutions and achieve their desired business outcomes.

In this role, you will be expected to:

• Customer Journey Leadership: Serve as a technical advisor and guide for customer accounts. Take ownership of the customer's technical journey from early discovery through adoption and expansion.
• Build Value-Driven Solutions: Demonstrate the value of HashiCorp's solutions by connecting them to customer business priorities, challenges, and outcomes. Act as a key contributor to technical validation.
• Serve as Trusted Advisor: You will be a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
• Support Customer Journeys: With guidance from senior peers, assist with the discovery phase, cadence calls, roadmap sessions, and customer office hours.
• Be a Customer Advocate: Facilitate product evaluations, proofs of concept (PoC), and project rollouts to ensure that HashiCorp solutions meet the customer's success criteria.
• Exhibit Strong Communication Skills: You will influence decisions by showcasing your strong communication skills through effective presentations, demos, technical engagements, and workshops.
• Drive Expansion and Adoption: You will seek to expand within current product lines and promote the adoption of multi-product integrated solutions.
• Maintain Technology Expertise: You will establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Language and Location: Fluency in English and German, located in Germany
• Experience: 2 to 3 years in a technical pre-sales, solutions engineering or equivalent customer-facing role; practitioners with relevant technical skills are encouraged to apply.
• Technical Expertise: Deep technical understanding of cloud infrastructure, DevOps practices, and multi-cloud operations. Familiarity with automation, orchestration, and security concepts.
• Demonstrated Product Expertise: Proven experience with one or more HashiCorp products (Terraform, Vault, Consul, Nomad) or comparable tools.
• Business Acumen: Capable of aligning technical solutions to customer business objectives and quantifying the impact of HashiCorp solutions on business outcomes.
• Communication Skills: Strong verbal and written communication skills, with an ability to explain technical concepts to non-technical stakeholders.
• Problem-Solving Mindset: An eagerness to tackle challenges and devise creative solutions.
• Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above-industry standard customer service. Proven ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success.
• Learning Orientation: A desire to grow technical skills and knowledge of HashiCorp products.
• Travel: Ability to travel as needed, with domestic and occasional international travel required.

Preferred technical and professional experience

• Knowledge and understanding of key industry certifications (e.g., AWS, Azure, Google Cloud, DevOps).
• Bachelor's degree in Computer Science, Engineering, or related technical field.
• Experience leading Proof of Value (PoV) engagements and scoping technical success criteria.
• Full-stack experience working with the HashiCorp portfolio (Terraform, Vault, Consul, Nomad) or equivalent technologies.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.