Introduction
Are you a detail-oriented problem-solver who thrives in a fast-paced environment? In this role, you'll be at the heart of our operations-doing order management, handling disputes, and releasing or assisting stakeholders on Billing with precision and efficiency. More than just processing transactions, you'll play a crucial role in strengthening relationships with both internal teams and valued clients, ensuring seamless experiences and driving business success.
Your ability to resolve issues quickly, maintain accuracy, and support sales productivity will directly impact our company's growth. By following established business processes and controls, you'll prioritize tasks strategically, helping us achieve key organizational goals. If you're ready to take ownership, make an impact, and grow in a dynamic team, we'd love to have you on board!
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Your role and responsibilities
This role covers supporting activities related to Order Management, Returns, Disputes, and Credit Management. Individuals in this position interact with internal and external stakeholders and are responsible for maintaining strong relationships, taking ownership of problem and dispute resolution, accurately handling processing and transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. They execute defined business processes in alignment with business controls to achieve organizational objectives. The employee prioritizes tasks and selects the most effective approach.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Spanish Speaking
- Excellent verbal and written communication skills;
- Outstanding business writing skills;
- Impeccable organizational skills;
- High collaborative spirit;
- Comfortable with short deadlines in a high-pressure environment;
- Commitment to innovation and continuous process improvement;
- Strong commitment to operational excellence
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.