Package Specialist - Generalist

3. Technical Troubleshooting & Deployment Support: Offer assistance in bug resolution and change request deployments, ensuring optimal system functionality.

4. Standard Solutions Implementation: Recommend and implement SuccessFactors standard Time tracking solutions, tailoring them to IBM's specific operational needs.

5. Problem-Solving: Exercise significant independent judgment in determining solutions for complex problems, seeking advice for more intricate matters. Principal interaction is with the direct supervisor, but collaboration with peers and management levels within IBM may be required.

6. System Configuration & Documentation: Configure systems in line with the Solution Design & Configuration Workbook / Business Blueprint, maintaining accurate documentation.

7. Opportunity Identification & Process Alignment: Identify new opportunities, align processes with technology using best practices, and partner with clients to deliver sustainable value.

8. Implementation & Support: Collaborate with internal teams to effectively implement, maintain and integrate SuccessFactors Time and Absence technologies within IBM's business environment.

9. Application Delivery Support: Provide robust delivery support for SuccessFactors Time and Absence applications, ensuring optimal performance and user satisfaction.

10. Goal Alignment: Adhere closely to the strategic direction set by senior management, setting and working towards near-term goals that align with this direction.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

1.Minimum 5 years of experience in SuccessFactors EC, with a strong emphasis on Time Tracking and Absence management.

2. Extensive experience in application requirements gathering, configuration, including process mapping and gap analysis in SuccessFactors or similar systems.

3. Minimum 3 years of hands-on expertise in SuccessFactors EC Time / Time tracking.

4. A professional certification in SuccessFactors - Absence Management and Time Tracking is a must.

5. Proficiency in applying Agile and Design Thinking principles with a growth mindset expected.

This role offers a platform to leverage your SuccessFactors expertise to drive IBM's business strategies forward. If you're passionate about transforming your SuccessFactors knowledge into real business value for IBM, we invite you to apply.

ABOUT BUSINESS UNIT

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

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