Manager, Resident Architect

Your role and responsibilities

The Resident Technology Services team offers premium, long-term professional services to HashiCorp customers. The purpose of the team is to align with the biggest technical transformation initiatives of HashiCorp customers, working as part of the customer technology team from start to finish.

The team is comprised of highly-skilled architects and engineers who have played critical roles in technical transformation in other enterprises, either from an individual contributor or technical leadership perspective, and have seen firsthand what success looks like.

What You'll Do (Responsibilities):

• Manage a regional team of Resident Solutions Architects and Engineers through the lifecycle of their various customer engagements.
• Collaborate with Sales account teams to ensure customer needs are appropriately met.
• Ensure documentation and practice standards are being followed by all Resident Solutions Architects and Engineers under your supervision.
• Ensure Resident Solutions Architects and Engineers under your supervision are maintaining an appropriate level of career development and training.
• Provide subject matter expertise on large-scale cloud operating model adoption and technical transformation.
• Provide guidance and mentoring to Resident Solutions Architects and Engineers on technical transformation, product architecture, and customer engagement.
• Assist in the ongoing development of program and documentation standards for the Resident Technology Services team.
• Manage internal and external escalations for the team members under your supervision.
• Track and report metrics regarding customer engagements for your team.
• Coordinate various HashiCorp professional services resources to assist with specific customer needs as part of their technical transformation.
• Contribute towards building a mutli-cloud adoption framework.
• Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.
• Assist Enterprise CxOs in articulating the business value achieved in building the correct cloud consumption model.
• Communicate the business value of the HashiCorp product suite to customer executives.
• Articulate the technical functionality of HashiCorp products to multiple audiences ranging from practitioner to executive.
• Be subject to additional background checks and screening performed by the customer.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• 8+ years of experience designing and implementing technical systems and services.
• 2+ years of experience managing technical architecture and/or engineering teams.
• Intermediate understanding of DevOps processes and automation.
• Intermediate technical expertise in cloud and on-premise infrastructure management, application deployment and practical security methodology.
• Working proficiency with one or more of the tools in the HashiCorp product suite.
• Familiarity with security and compliance requirements for shared services.
• A proven track record of driving cloud transformation at one or more organizations.
• Passion for thought leadership in areas including cloud operating model and organizational transformation, cloud operations, or Site Reliability Engineering (SRE).
• Experience managing cloud maturity and capability assessments, leading the design and implementation of cloud governance and operational processes, and developing cloud transformation roadmaps.
• Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
• The ability to speak to all levels of an organization, whether at a deep technical level or at executive level.
• The ability to explain complex technical topics in simple terms.
• Fluent in German and English.

Preferred technical and professional experience

• Familiarity with IBM and HashiCorp products and services

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.