Manager, Resident Architect

What You'll Do:

Customer Delivery

Act as a delivery manager across up to eight customer engagements.

Coordinate various HashiCorp professional services resources to assist with specific customer needs as part of their technical transformation.

Act as an escalation point for the customer engagements being managed by your team members.

Assist in developing and driving the direction of the RTS program.

Educate various tiers of management on best practices regarding system administration, service management, automation, and observability.

Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.

Assist Enterprise executives in understanding the business value achieved in building the correct cloud consumption model.

Articulate the technical functionality of HashiCorp products to multiple audiences ranging from practitioner to executive.

Track data regarding the impact of services on customer success.

Be subject to additional background checks and screening performed by the customer.

People Management

Hold regular syncs with the employees on your team to ensure their needs are met from both a personal and professional perspective.

Assist in career growth management for the people on your team.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

9+ years of experience designing and implementing technical systems and services.

Experience leading technical teams in the delivery of large projects or initiatives.

Thorough understanding of DevOps processes and automation toolchains.

Intermediate expertise in cloud and on-premise infrastructure management, application deployment, and practical security methodology.

Working proficiency with one or more tools in the HashiCorp product suite.

Familiarity with security and compliance requirements for shared services.

The ability to work well independently and in group environments.

A proven track record of assisting with or driving cloud transformation at one or more organizations.

Passion for thought leadership in areas including the cloud operating model, organizational transformation, cloud operations, or Site Reliability Engineering (SRE).

Experience managing cloud maturity and capability assessments, leading the design and implementation of cloud governance and operational processes, and developing cloud transformation roadmaps.

Familiarity with cloud service providers and their core offerings, common technical platforms, and shared service management at scale.

The ability to speak to all levels of an organization, whether at a deep technical level or at the executive level.

The ability to explain complex technical topics in simple terms.

Strong technical writing capabilities.

Experience and high level of comfort with public speaking in technical forums.

Proven experience in a technical leadership role (e.g., CTO, Solutions Architect, or Developer Advocate) with hands-on knowledge of software development and system architecture.

Extensive understanding of the cloud practitioner and developer ecosystems.

orate to create the relevant verbiage.

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

Client-provided location(s): Charlotte, NC

Job ID: IBM-39116

Employment Type: OTHER

Posted: 2025-06-05T11:48:31