Delivery Manager

• Client Relationship & Service Delivery

o Serve as the main point of contact for client engagements, ensuring consistent communication and alignment.

o Oversee the delivery of services as per SLAs, ensuring performance targets are met or exceeded.

o Monitor and manage service delivery timelines, budgets, and quality standards.

o Proactively identify and resolve service delivery issues to maintain high client satisfaction.

• People Management & Team Leadership

o Lead, mentor, and manage delivery teams to ensure optimal performance and employee engagement.

o Oversee resource planning, availability, and development to meet client needs.

o Foster a collaborative and inclusive team culture that supports continuous learning and growth.

• Strategic Planning & Execution

o Maintain a deep understanding of contractual service levels, client plans, and business outlooks.

o Act as the primary liaison for all planning and forecasting activities related to client contracts.

o Guide functional objectives and contribute to the evolution of technologies and processes.

o Problem Solving & Innovation

o Identify complex challenges within the delivery function and develop innovative solutions.

o Apply creativity and sound judgment to enhance systems, procedures, and business outcomes.

o Lead initiatives that improve operational efficiency and client experience.

• Cross-Functional Leadership & Influence

o Provide technical and operational guidance across processes: Record to Report (RTR), Procure to Pay (PTP) and Order to Cash (OTC).

o Lead special projects or manage departments within scope.

o Influence stakeholders beyond the immediate function to drive strategic outcomes.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Professional Expertise: Deep understanding of finance and accounting operations, especially R2R, P2P, and O2C. Proven experience in managing large-scale delivery across these processes.
• Team Leadership: Demonstrated ability to lead large, multi-tiered teams, including direct oversight of people managers. Proven experience in managing complex delivery environments with significant headcount and diverse functional roles.
• Analytical Thinking: Skilled in analyzing complex problems and implementing practical solutions.
• With at least 7 years of managerial experience and with deep understanding of OTC, PTP and RTA Operations in the BPO environment
• Experience in managing more than 50 headcounts in a multi-functional team or department.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Manila, Philippines

Job ID: IBM-68592

Employment Type: OTHER

Posted: 2025-10-25T18:49:29