Introduction
Technical content is the backbone of our client's digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered, high-quality content through a collaborative partnership with the Design community and a key Sales mission that plays a vital role in customer loyalty and IBM's profitability? As we strive for great user experiences, we need great technical content professionals building those experiences.
Your role and responsibilities
This role supports the IBM Redbooks team. The ideal candidate will have strong communication skills and the ability to work with both internal and external stakeholders. The candidate will be able to synthesize key Market and Sales information to help build product- and training-oriented customer-facing information deliverables.
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You will be responsible for developing and testing critical product content with a high degree of independence and technical depth. This includes:
• Creating and optimizing content for IBM Power and IBM Storage technologies
• Leveraging AI tools such as Microsoft Copilot and BoxAI to enhance content quality and efficiency
• Applying workflow automation techniques to streamline content development processes
• Managing project timelines and deliverables using Monday.com
• Publishing finalized content across digital platforms in alignment with IBM Redbooks standards
• Familiarity with IBM-related Pre-Sales and Redbooks content is also valuable.
• Proven ability to work independently and collaboratively in an agile team environment
• Strong problem-solving and communication skills
Required education
Bachelor's Degree
Required technical and professional expertise
• Writing accurate, clear, and concise content for a global audience
• Designing, developing, editing, and producing effective technical documentation
• Applying Design Thinking principles
• Using Microsoft Copilot or BoxAI for content optimization
• Applying Agile methodologies
• Using HTML, XML, or DITA tagging languages
• Contributing to shared source repositories such as GitHub
• Managing projects and deliverables using Monday.com, Microsoft Loop, Adobe Experience Manager
Preferred technical and professional experience
• Experience contributing to GitHub or similar repositories
• Proficiency with XML or DITA tagging languages
• Application of IBM Design Thinking practices
• Working with IBM Power and IBM Storage technologies
• Familiarity with DevOps and a variety of software engineering concepts
• Experience publishing finalized content across digital platforms
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.