Introduction
The Virtual Desktop Infrastructure Engineer (Infrastructure Specialist) is responsible for the ongoing support and maintenance of the existing Citrix-based Virtual Desktop Infrastructure (VDI) and Windows Remote Desktop Services (RDS) environments hosted on Microsoft Azure. This role also includes responsibilities related to managing and updating Standard Operating Environment (SOE) images in accordance with approved configurations. The engineer will operate within defined boundaries and support service delivery in a secure, enterprise-scale environment.
Your role and responsibilities
- Provide day-to-day operational support for existing Citrix VDI server farms, virtual desktops, and RDS deployments.
- Monitor system health and availability, address performance issues, and resolve infrastructure-related incidents within agreed service levels.
- Maintain and update Standard Operating Environment (SOE) images, including minor version upgrades and patching, in line with existing approved configurations.
- Participate in scheduled Disaster Recovery drills and ensure readiness of VDI infrastructure.
- Ensure compliance with security policies, GPOs, and configuration standards.
- Maintain documentation and runbooks for VDI, RDS, and SOE-related processes.
- Escalate application-level or end-user profile issues to appropriate resolver teams.
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Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Must have an active AGSVA Baseline Clearance, preferred to have AGSVA NV1 Clearance or be eligible to obtain one.
- Must be an Australian Citizen
- 2+ years of experience in supporting Citrix Virtual Apps and Desktops in enterprise or government environments.
- Strong experience with Microsoft Remote Desktop Services (RDS) and session host infrastructure.
- Proficiency in managing and maintaining SOE images for Windows-based virtual desktops.
- Familiarity with Citrix Studio, Director, StoreFront, and related components.
- Solid understanding of patching, user access control, and image lifecycle management.
- Experience working in highly secure, structured environments with formal change and incident processes.
- Must work onsite 5 days per week, and prefer to be Ballarat based.
Preferred technical and professional experience
- Citrix Certified Associate - Virtualization (CCA-V) or equivalent.
- Microsoft certifications related to Azure Virtual Desktop, Windows Server, or End User Computing.
- Prior experience supporting virtual desktop solutions in government or compliance-heavy environments.
- Familiarity with ITIL-based support practices.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.