The primary purpose of the role, as a member of the Experian Network Operations team, is to provide operational network engineering support and decrease MTTR. You will work with the security, build, and operational teams to maintain a secure network infrastructure to follow stringent Regulatory, Governmental, and Industry security control requirements. You will approach every day with a collaborative and team-focused mentality. All while working within ITIL methodology to deliver high-quality incident management, problem resolution and implementation of changes to maintain every aspect of Experian's global network infrastructure.
Reporting to a Global ENOC Lead Engineer.
Responsibilities
- Provide direct incident troubleshooting support and management, working with internal and external customers and vendors when needed
- Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
- Document process and issues with tools like Confluence, Service Now and Visio/Lucid Charts
- Work with leadership and other teams to establish processes will reduce MTTI/MTTD/MTTR
- Create technical-level communications to gain credibility/trust of internal and external customers
- Maintain technical knowledge of Network and Cloud technologies
- Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy
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Schedule available:
- Tuesday through Saturday or Sunday through Thursday - Subject to availability.
- 11:00 AM - 8:00 PM Central time - Subject to time zone changes.
About Experian
Experian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
As the world's leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the World's Most Innovative Companies and ranked on Fortune's Best Companies to work for.
Experience and Skills
- 4+ years of experience managing network technologies in a large globally diverse environment.
- Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortinet) and packet inspection techniques.
- Experience commonly deployed WAN technologies and concepts - P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization, Switching, Routers.
- Experience working with Citrix Netscaler or F5 load balancers is beneficial.
- Experience of virtual networking technologies such as ASA virtual contexts, VRF's, Fortinet VDOM's, and virtual networking devices such as Cisco CSR 1000v.
- Experience with packet capture and analysis using WireShark.
- Experience with network monitoring and diagnostic tools such as NNMi, Thousand Eyes, Grafana, Dynatrace, and Extrahop.
- Expertise working with Telecommunications carriers.
- Experience with ITIL incident, problem and change management.
- Experience exercising judgment in complex, high pressure situations.
- Ability using established processes and documentation.
Additional Information
This is a permanent home-based role in Costa Rica. No relocation available.
Our benefits include: Medical, life, vision and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Birthday day off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.