Introduction
You will be in the AI Experience Strategy & Design team whose core purpose and capabilities are Business Strategy and Experience Design enabled by AI. We take on the biggest challenges facing businesses today and design the business models, operating models, workflows, new products and services, technical architecture and AI assets to power employee and customer experiences.
As an experienced Experience Consultant, you will use human-centered design to solve business challenges through a human lens. We build empathy with the people we are designing new technology, products and services for. We ensure we are meeting their needs, while delivering measurable business value. You will work alongside strategists and technologists who think AI-first.
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Your role and responsibilities
In your role you will be responsible for:
• Business Case Development
o You will have experience in developing value frameworks and financial modelling for clients, understanding the financial and strategic opportunities within an organisation
o You will be confident in presenting business cases and justifying the business value, human value and complexity you have defined
• Operating Model Design
o You will have experience in working with clients to co-design new operating models for transformation which enable organisations to deliver human-centered, agile, and intelligent workflows
o You will be experienced in developing roadmaps to implement new operating models
o You will have knowledge of typical management systems, organisational structures, governance, delivery methods and tools which bring modern ways of working together in a framework for transformation
• Product Management
o You will be familiar with managing product or service backlogs though prioritisation frameworks which enable speed to value
o You will be able to build new products and services, starting with an MVP with a vision and roadmap for scale
• Intelligent Workflow Design
o Leverage methods such as IBM Enterprise Design Thinking and IBM Design for AI and Data
o Experience with service design methods to design new products and services for organisations, communicated through artefacts such as service design blueprints
o Experience with process mining tools to re-imagine intelligent, lean workflows
o You can design, run and develop insights from qualitive user research through observation and interview
o You will be adept at drawing and communicating insights from quantitative research
o Workshop Facilitation and Design
• Design for AI
o Leverage AI tools and models to augment/automate designer tasks listed above (e.g. using AI to synthesis findings, create report structures)
o Develop your own AI assistants to accelerate your work
o AI Generated artefacts (e.g. user journey and persona development)
o Root your methods and values in Ethical AI
Required education
None
Preferred education
None
Required technical and professional expertise
The ideal candidate will have work experience or qualifications in the fields of business management, economics and design. You will be deeply curious about artificial intelligence and its evolving impact on the world. You will be a core team member, keen to collaborate with a diverse, cross-functional team from business, technology and design who are aligned around a common goal.
Preferred technical and professional experience
You may have experience in any or all of the following:
- Product Ownership / Management
- Service Design
- Business Case Development
- Benefits Realisation Management
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.