Advisory Delivery Consultant Duty Manager

Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best-running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.

If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to...

• 24x7 support model with rotational on-call responsibilities
• Hybrid or remote work model depending on business needs
• Opportunity to work closely with global clients and IBM product teams
• Being the Lead administration of the IBM Cloud Pak for Data (CP4D) platform, including installation, configuration, upgrades, scaling, and performance tuning.
• Ensure seamless functioning and high availability of CP4D applications across development, test, and production environments.
• Provide expert-level support and troubleshooting for key CP4D services:
  • Data Quality, Watson Knowledge Catalog (WKC), OpenPages, Factsheets, Data Virtualization, OpenScale, DataStage, Match360
• Act as the Duty Manager, handling priority incidents, ensuring timely communication with stakeholders, and driving resolution with product support teams.
• Coordinate across operations, customer teams, and IBM support to manage escalations and platform-level issues effectively.
• Enforce governance, security best practices, and compliance in CP4D environments.
• Maintain documentation, health checks, and standard operating procedures (SOPs) for CP4D management.
• Contribute to capacity planning, DR testing, and continuous improvement of the platform.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 10+ years of overall IT experience, including 5+ years of hands-on experience administering IBM Cloud Pak for Data (CP4D).
• Proven experience with core CP4D applications: WKC, Data Quality, OpenPages, Factsheets, Match360, DataStage, OpenScale, Data Virtualization.
• Strong Linux (RHEL) system administration and shell scripting skills.
• Proficient with Red Hat OpenShift - including cluster operations, application deployment, troubleshooting, and scaling.
• Strong understanding of databases such as DB2, PostgreSQL, or other RDBMS platforms.
• Experience handling large-scale production environments, incidents, and RCA preparation.
• Excellent coordination and stakeholder management skills, with ability to work under pressure.
• Strong verbal and written communication skills to interact with technical and business stakeholders.

Preferred technical and professional experience

• Experience working with cloud platforms like AWS, Azure, or GCP.
• Exposure to automation and IaC tools such as Ansible, Terraform, or Helm.
• Understanding of DevOps practices and CI/CD pipelines.
• Familiarity with data governance, AI workflows, and MLOps is a plus.
• ITIL certification or prior experience working in an ITSM-driven environment is a strong advantage.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Markham, Canada

Job ID: IBM-49836

Employment Type: OTHER

Posted: 2025-07-31T11:49:19