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Care Management Support Assistant


Become a part of our caring community and help us put health first

The Care Management Support Assistant (CMSA) is an important support position in the administration of care management. This is a REMOTE work opportunity, but you MUST live in the state of INDIANA.

This virtual team mainly performs moderately complex administrative support tasks for the state of Indiana Medicaid program. The schedule for this position is an 8-hour shift Monday-Friday between 8am-5pm Eastern Time.

This is a terrific entry-level position in which flexible, organized, service-oriented individuals can launch a career in healthcare with a company that value's health and well-being.

Position Responsibilities:

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  • Contribute to the administration of care management.
  • Provides CM support by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members and will complete other administrative functions, as assigned
  • Provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state.
  • Interact with Service Coordinators and Field Care Managers who guide members and their families toward and facilitate interaction with resources appropriate for care and wellbeing.
  • Perform varied activities clerical activities including reporting data, tracking data, pulling reports and monitoring/managing email.
  • Performs computations.
  • Typically works on semi-routine assignments that are subject to change.

Humana Healthy Horizons is a start-up program in the state of Indiana.

Success in this role requires the following:

- Ability to flex and adapt to regular change

- Strong organizational skills with ability to manage multiple priorities

- Excellent time management skills

- Ability to follow through on tasks and complete assignments

- Demonstrated collaboration and teamwork in a virtual environment

- Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Use your skills to make an impact

Required Qualifications:

  • High School Diploma or equivalent
  • Experience with Microsoft Office Word, Excel and Outlook.
  • Minimum one (1) year administrative support experience, preferably in the healthcare industry.
  • Familiarity with community care and well-being resources
  • Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.
  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
    Satellite, cellular and microwave connection can be used only if approved by leadership.

Preferred Qualifications:

  • Associate's degree
  • Bilingual preferred (English/Spanish
  • Microsoft Access proficiency
  • Previous experience working with Medicare, Medicaid and Dual eligible populations
  • Experience providing administrative support in a healthcare setting with older adults or persons with disabilities.

Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward, you will receive email from HireVue.

Scheduled Weekly Hours


Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$34,500 - $47,400 per year

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job ID: humana-R-337124
Employment Type: Full Time