Hi, we're Host!
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.
JOB SUMMARY
The Business Service Manager, Employee Experience, manages the work of administrative and other support staff to provide complex business support to assigned group of senior business leaders. The role is responsible for ensuring the team's adherence to quality standards, service levels and project deadlines.
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Host uses people-led services to connect employees to their environment through high-touch services and world-class customer service support. In this role, you would supervise the business services team's administrative, process improvement and financial functions working alongside a team of Hosts who serve as cultural ambassadors, community advocates and service leaders in the workplace.
The administrative and support team you would manage are responsible for providing services for our technology client at their site in the new Atlantic Yards development in Atlanta.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides supervision of delivery of Workplace Services. Services include, but are not limited to: Concierge, Reception / Switchboard, Conference & Meeting Room Management, Meeting & Event Management, Community Programs, Workplace Coaching & Onboarding, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Mail Services, Office Supply Management, Moves, Adds, Changes, Furniture Management, Space Reset, Workplace Onboarding.
Acts as liaison with business leaders, department managers and other internal and external clients to forecast workload demand and project deliverables.
Manages, plans, coordinates, schedules and oversees the workload, deadlines and day-to-day activities of the support team members to ensure effective delivery of services. Works with business leaders to resolve conflicting priorities.
Maximizes team's productivity, improves efficiencies and manages costs through review, analysis and implementation of streamlined, effective administrative and support processes. Communicates with stakeholders to ensure processes are responsive to evolving business needs.
Manages the department/business unit record keeping system ensuring department/business unit files are maintained in accordance with company policies and procedures; reviews requests for information and determines the appropriateness of release.
Arranges for or may assist in providing administrative support for file and record maintenance, answering and directing calls, scheduling and preparing for client meetings and travel coordination.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required with a minimum of 5 years related work experience or equivalent combination of education and experience.
Bachelor's degree and prior supervisory experience preferred.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
FINANCIAL KNOWLEDGE
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Focus on project planning and execution within time and budget constraints. Adept at problem solving and decision making. Advanced skills with Microsoft Office software (Excel, Word, PowerPoint and Outlook).
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.