Senior Service Engineer - Protection

The opportunity

As a responsible Senior Service Engineer, you are to carry out the execution of SLA Programs, Retrofit Upgradations, Extensions and Modifications of Control and Protection systems for assignments classified as medium or high complexity. Manage completion of all site activities efficiently, cost-effectively, and in accordance with contract specifications, quality standards, and safety requirements.

How you'll make an impact

• Represents the Service Engineering function at project and customer meetings. Contributing to the creation of the project execution philosophy and plan. Performs implementation of the project philosophy and plan.
• Supports continuous improvement of project process and product and system design via provision of lessons learned feedback and issuing claims (new scope of work, cost impact, time impact, risk quantifications etc.) Performs implementation of changes in design and commissioning as per management processes.
• Supports the tendering team to estimate the efforts required for service engineering activities and creates work plans for work in own area of responsibility and proactively performs and manages this work to deliver the agreed program on time, on quality and at targeted cost.
• Conducts risk and opportunity assessments in real time during execution of service engineering activities to ensure safe implementation of the project philosophy and identification of potential variation requests to support contract claims. Reports early any contract/quality/program/cost issues to management, along with recommendations for resolution.
• Ensuring that Hitachi Energy is presented as a professional organization in all interactions with the customer. Interfaces with customers and external providers for approval of plant acceptance criteria, open issues closure and acceptance tests. Coordinates site activities focused on finalizing customer acceptance certification.
• Manages external organizations providing a Service Engineering team with equipment, systems or services (e.g. issues permitting work), provides guidance on health and safety requirements and work practices, accepts completion of works done).
• Actively develops and coaches' colleagues. Cultivates a network of engineering colleagues both within and outside own business unit. Takes initiative to develop and improve service offerings and solutions.
• Follows and provides feedback on standard processes and tools. Ensures implementation of agreed processes and procedures to ensure that all site activities comply with the required safety regulations and satisfy contractual requirements.
• Prepare project documentation such as Schedule, SAT, MoS, RA, Site Visit Reports, Incident Reports, RCA, etc. in coordination with TL & PM
• Prepare design documentation, schematics, calculations, IED configurations, Test reports as per project requirements.
• Performing modification, extension and upgrade works including scheme checks, system power up, components tests, final setting implementation, end to end tests, signal tests, Stability Tests, SAT, system integration support, communication verification, energization checks, etc.
• Performing preventative and corrective maintenance works, obtaining approvals from customers for Service Engineering activities on control and protection systems.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• A bachelor's degree or master's degree in a relevant field is preferred.
• Thorough knowledge and experience of Substation Control and Protection Systems for EHV, HV and MV systems including protection philosophies of busbar, line, transformer, reactor, capacitor, coupler, section, etc.
• In-depth product knowledge of both Hitachi Energy and competitor IEDs.
• Knowledge & experience on MS Office, IET, ITT, PCM, MiCOM, Digsi, etc.
• Thorough knowledge of protection philosophies, control and interlocking logics in substations.
• Intermediate knowledge of OT cybersecurity requirements.
• Ability to lead and manage technicians.
• Proficiency in both spoken & written English language is required.