Quality and Continuous Improvement Manager

The Opportunity:

Ensure alignment to Global or Hub Quality & CI strategies and adherence to relevant processes and tools, Quality: Define and implement short-, medium- and long-term strategic actions to improve Quality in the entire value chain. Manages global quality processes in the respective area of responsibility, as well as drives quality related certification activities and audits to maintain the required quality management systems intact. Accountable for delivery of overall quality objectives and targets. Implement, deploy, and maintain CI culture. Define and implement a structure includes governance to continuously generate, prioritize and execute improvement ideas. The Quality and Continuous Improvement Manager, in this function report to the LSU Manager and functionally to the Hub Quality and Continuous Improvement Manager. The hiring manager for this role is the LSU Manager with support from the Hub Quality and Continuous Improvement Manager.

• You will define and implement Quality and CI strategy, including governance of local Quality and CI function in line with BU & business needs and directives, stay up to date on new laws, regulations and industry trends affecting the company in terms of Quality Assurance and Quality Control and assist in developing policies and training as needed.
• You will manage local Quality and CI function, including capability development, work force management, footprint, and succession, contribute to the development and execution of the BU or Hub Quality Improvement Plan. You will act as an advocate for the Customer by ensuring the Voice of Customer is represented within the local quality strategy, represent the company, in terms of Quality, in front of the customer when needed, ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view.
• You will define and manage Quality Management System and processes across the entities within the local entity, coordinate process reviews in line with internal and external expectations.
• You will take an accountable for maintaining and securing required Certification in local entity/entities, accountable for organizing and conducting the quality/process audits/assessments and following up the actions identified to the closure. You will establish process performance indicators, and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder expectations, analyze the process indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure, ensure full utilization of applicable systems for monitoring, reporting, and following up the process indicators.
• You will adapt and implement quality assurance methods, monitoring offer performance, and collaborating with regional stakeholders to address market-specific needs and challenges, coordinate with stakeholders to gather feedback, identify areas for improvement, and implement necessary changes to enhance offer performance.
• You will provide insights and feedback to the global team to support continuous improvement efforts and ensure alignment between global strategies and regional market requirements, manage resolution of high-profile NCRs reported.
• You will monitor and control customer interventions triggered by customer dissatisfaction, protect and strengthen customer trust by effectively addressing the quality issues to eliminate or reduce their impacts and all corrective and preventive actions in place, deploy and implement sustainably the Continuous Improvement Framework, built upon: Lighthouse, L6S, Ochibo-Hiroi and Lessons Learned / Best Practices. You will drive proactively systematic continuous improvement actions to improve business processes and procedures globally. Support prioritization and execution of portfolio of improvement projects aiming to improve quality and operational performance.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold an engineering degree.
• Lean 6Sigma, Green Belt or above (QLT.02.QCI), Quality core tools experience.
• Expert into: 8D, Ishikawa, 5W, A3, TQM, PDCA (be able to teach others).
• ISO certification and Auditing, Quality Management Systems, Performance Management and Analytics and Project & Site Quality Management (e.g. PMI).
• Advanced Product Quality Planning (APQP) and Continuous Improvement Project Management.
• Advanced English communication.

• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee's performance result and Business performance).
• 10 days annual leave (Service year 0-4), 15 days annual leave (Service year 5-10), flexible working policy, Flexibility working time.
• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).
• Growth possibility: Learning and development platform, career movement opportunity within organization.
• Possibility to gain experience in international environment.