Quality and Continuous Improvement Manager

The opportunity

Join Hitachi Energy as a Quality and Continuous Improvement Manager and be an expert. This role allows you to gain in-depth knowledge of the market and provide our clients with the best-in-class product. You'll play a crucial role in making a significant impact on our business growth and customer satisfaction and contribute to building a team/function. This is your chance to work in a global environment where your expertise and creativity will be highly valued.

How you'll make an impact

• You will be managing the local BU Service, effectively executes customer-facing quality activities and quick reaction to Customer Quality issues by running robust problem-solving initiatives (RCAs). Ensure alignment to Global or Hub Quality & CI strategies and adherence to relevant processes and tools.
• You will define and implement short-, medium- and long-term strategic actions to improve Quality in the entire value chain. Manages global quality processes in the respective areas of responsibility, as well as drives quality related certification activities, internal or external audits to maintain the required quality management systems intact. Accountable for delivery of overall quality objectives and targets.
• You will establish process performance indicators, and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder expectations. Analyze the process indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure. Ensure full utilization of applicable systems for monitoring, reporting, and following up the process indicators.
• You will implement, deploy, and maintain CI & Lean culture. Define and implement a structure includes governance to continuously generate, prioritize and execute improvement ideas. Lead the deployment of Lean principles, Six Sigma tools, and continuous improvement methodologies across departments. Facilitate Kaizen events, value stream mapping, root cause analysis, and other problem-solving activities. Track progress and impact of improvement initiatives and cost out results.
• You will manage resolution of high-profile NCRs reported. Monitor and control customer interventions triggered by customer dissatisfaction. Protect and strengthen customer trust by effectively addressing the quality issues to eliminate or reduce their impacts and all corrective and preventive actions in place.
• You will act as an advocate for the Customer by ensuring the Voice of Customer is represented within the local quality strategy. Represent the company, in terms of Quality, in front of the customer when needed. Ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view. Manage local Quality & CI function, including capability development, work force management, footprint, and succession.
• You will be reporting to the LSU Manager and functionally to the Hub Quality and Continuous Improvement Manager.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold a bachelor's in engineering degree.
• Certified in Lean 6Sigma, Green Belt or above (QLT.02.QCI), ISO certification and Auditing.
• Familiar with quality core tools, quality management systems, performance management and analytics.
• Expert into: 8D, Ishikawa, 5W, A3, TQM, PDCA (be able to teach others).
• Familiar with Project & Site Quality Management (e.g. PMI), Continuous Improvement Project Management and Advanced Product Quality Planning (APQP).
• Proficiency in business level in verbal and written English.