OSS - On-Site Services Engineer

Are you passionate about technology and eager to make a tangible impact? Join Hitachi Energy as an OSS - On-Site Services Engineer/Onsite IT Support Specialist, where you'll be at the forefront of ensuring seamless IT operations. This role offers a dynamic environment where you'll troubleshoot, deliver ready-to-use computers, and provide essential training to users. You'll manage physical stock, perform inventory checks, and handle logistics, all while being the face of IT support. Embrace the chance to grow your skills, work independently, and be part of a team that values innovation and excellence.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You'll Make an Impact

• Troubleshoot IT issues requiring physical attention.
• Deliver computers in a ready-to-use state to users.
• Provide ad-hoc training on common IT matters.
• Manage physical stock of devices and accessories.
• Perform regular inventory checks for hardware.
• Coordinate logistics for device shipment and movement.
• Handle warranty cases with OEM vendors.
• Support end users in meeting rooms and collaboration areas.

• Formal qualification in IT from an accredited institution or apprenticeship.
• Two years of professional IT support experience.
• Fluency in local and English language, with excellent communication skills.
• Proactive, solution-oriented mindset with the ability to work independently.
• Legal authorization to work in the applied location.
• Familiarity with Service Now IT Enterprise Platform, MS Office 365, Windows, iOS, and asset management tools.
• Preferred ITIL 4 and Lean 6 Sigma certification.

• Hitachi Energy offers a collaborative and innovative work environment.
• Opportunities for professional growth and development are abundant.
• Be part of a team that drives sustainable energy solutions and technological advancements.