Order Management Engineer

Business Information:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning.

Mission Statement
Support the Project Management department in the execution of Standard Material spares and Service orders for German & Global Market.

Your responsibilities:

• Support the execution of Standard Spares and other HV service orders, mainly for the German market
• Processing of orders as per the standard process workflow.
• Ensure sales orders keyed in SAP and order acknowledgements sent to customer in timely manner.
• Clarification of open technical points and ensure orders processed on time for execution.
• Full accountability in managing the orders and customers related to the orders.
• Collaborate with key stake holders to fulfil the orders from customers and meet the Service unit expectations in terms of Cost, Revenue and Quality.
• Manage export controls, identify and mitigate risks for the orders executed.
• Close coordination with SCM & Planning for prioritizing the orders.
• Resolve conflicts proactively and if needed escalate, seek help from Team lead or Management to ensure progress is on track.
• Adhere to the Order management processes in the organization. Ensure implementation and compliance of OHS group guidelines.
• Ensure Hitachi Energy integrity guidelines are followed in the team. Ensure IS security policy followed in the team. Acts as role model for the team.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Graduate in Electrical Engineering with minimum 4 - 5 years relevant experience in Order / Project Management.
• Excellent skills in Speaking, Reading and writing English language, German Basic language is added advantage.
• Experience working with Order management related tools and processes.
• Hand on experience of working with SAP SD/ PS module.
• Very good knowledge & experience working with MS office tools.
• Should possess strong communications & negotiation skills to convince customers stakeholders
• Ability to work under pressure to manage customer expectations