The Onsite-Support Specialist will be responsible for providing technical support to end-users. The ideal candidate will have excellent communication skills and be able to troubleshoot and resolve technical issues in a timely manner.
Responsibilities:
- Provide technical support to end-users.
- Cooperating with L2/L3 support to help with incident troubleshooting and change implementation.
- Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
- Troubleshoot and resolve technical issues in a timely manner.
- Maintain and update hardware and software systems.
- Install and configure hardware and software components.
- Monitor hardware, software, and system performance metrics.
- Train end-users on hardware functionality and software programs.
- Document technical issues and resolutions.
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Your background:
- Excellent problem-solving and troubleshooting skills.
- Communicative knowledge of English, for daily communications.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- A process improvement mindset.
- Software maintenance and testing capability.
- Basic knowledge of networking principles and operating systems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Customer-service focus.
- Collaborative mindset.
- Hands-on problem-solving ability.
What we can offer:
- 7,5 hours working day.
- 5 weeks of vacation.
- Meal vouchers in amount of 100 CZK per a day.
- Pension insurance contribution.
- Cafeteria bonus scheme in amount of 6.000 CZK per year.
- Loyalty award.
- More paid days for a private occasion.
- Flexible working hours.
Apply now