On-Site Service Specialist - Dosquebradas

The Opportunity:

Hitachi Energy Transformers- Business Solutions IT Organization is seeking an OSS On Site Services Engineer for our Dosquebradas Colombia location.

As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

How you'll make an impact:

• Responsible for troubleshooting IT related issues that require physical attention
• Deliver computers in a 'ready to use' state to IT users
• Provide ad-hoc training to IT users on common IT matters and guide them through self service tools if required.
• Take care of physical stock management of devices and accessories including CMDB updates
• Perform regular inventory checks for relevant hardware
• Manage logistics by using local logistic providers to ship and move devices across locations
• Handle of warranty cases in coordination with relevant OEM vendors.
• Identify and report risks that might downgrade OSS service quality
• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support
• Host and support third party technicians
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
• Follow given OSS governance (participate in meetings, follow escalation path, etc.)
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles
• Work Onsite to the site or factory your assigned to full time.

• Have completed a formal qualification in IT from an accredited university or college or completed an apprenticeship in the field of information technology
• Have two years of professional experience in IT support
• Be fluent in local and English language. Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
• Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven
• Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role.
• Tools:
• Service Now IT Enterprise Platform
• MS Office 365
• Windows
• iOS
• Asset Management Tools
• Methodologies:
• ITIL 4 Preferred
• L6S Lean 6 Sigma Certified