The opportunity:
Hitachi Energy is renowned worldwide as a specialist for electrical power transmission and distribution. As a global leader, we revolutionized high-voltage technology and pioneered many world's firsts to bring safety, reliability and efficiency to power networks around the globe. High Voltage Products manufacturing facilities around the world, >100 locations worldwide providing 24/7 service. We have No.1 market share, installed 1 out of 4 high-voltage switchgear in the world, >500k high-voltage circuit-breakers installed globally.
How you'll make an impact:
- You will be handling customer complaint in whole process, organize, coordinate and follow up, ensure the problem is solved in time, to satisfy the customer and meet CCRP KPIs.
- You will organize the root cause analysis of customer complaints, track and promote the implementation of improvement and preventive measures.
- You will coordinate with related departments to prepare external analysis reports and complete the analysis reports with the support of other departments when the responsible departments of some cases are not clear.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
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Your background:
- You hold a bachelor's degree or above.
- Minimum 5 years working experience in electrical manufacturing industry, good reporting skills.
- Experience in GIS equipment commissioning is preferred.
- Required proficiency in English language for both speaking and writing.
More about us:
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us - in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):
- Up to 30 days full paid leaves per year
- Flexible Benefit program (Supplementary Pensions included)
- Medical Insurance (outpatient and inpatient)
- Long service awards
- Flexible Working (subject to role)
Are you ready for an exciting new challenge? Does the above description sound like you? Welcome to apply! Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested - don't delay, apply today! All other questions can be directed to Talent Acquisition Partner: Rebecca Chen, WeChat：rebeccachen2000
Apply now