Manager Customer Support

The Opportunity

We are looking for a Customer Support Manager where you will lead our team working with order project management, being the main contacts for our customers around the globe in their everyday work. Your aim is to ensure that we as a company delivers world class customer experience, meeting customer requests to the best of our ability.

"You will play a key role for the success of our business unit in a stimulating environment of rapidly growing market." - Henrik Berglund, Planning & Fulfillment Manager

How you'll make an impact

• Managing our team covering order management.
• Responsible from order received, until delivery complete and payment received.
• Working with our global customer base, consisting of both internal and external customers. Ensuring that our performance is top class, reliable and preferably exceeds customer expectations.
• Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM.
• Lead and contribute in our strive for continuous improvement of our processes.

• You are motivated, service-oriented, and well-organized.
• You thrive in a team environment, have excellent communication skills, and enjoy collaborating with others.
• You embrace challenges in your daily work and are always looking for ways to improve.
• You have a keen interest in both the technical and commercial sides of running a business.
• You possess an academic background in business administration or engineering, or you have relevant work experience in these fields.
• Proficiency in English and Swedish, both written and spoken, is essential. Additional language skills are a plus.

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks