Field Service Manager - Central Canada

The Opportunity

Join Hitachi Energy as a Field Service Team Lead for our High Voltage Central Field Service team! In this role, you will lead a skilled team of field service technicians, engineers, and contractors. You'll be responsible for scheduling resources, ensuring safety compliance, and delivering exceptional customer satisfaction. If you're a strategic leader with a passion for operational excellence and high-voltage systems, this is your opportunity to make a real impact.

Must be located in: Ontario or Manitoba

How you'll make an impact

• Define, develop, and implement goals and objectives for the organization
• Maintain broad oversight of operations and direct timely responses to issues
• Promote independent actions of staff to improve operations and customer relations
• Ensure compliance with company policies and health and safety guidelines
• Provide leadership in conflict resolution and staff development
• Develop customer relationships and strategies to meet financial and strategic goals
• Collaborate with Business Development to identify and pursue new opportunities
• Oversee quality of work and responsiveness to customer needs
• Manage and ensure compliance with contractual agreements
• Promote staff training and manage performance
• Take full ownership of the field service P&L
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Technical degree in electrical engineering or equivalent
• 8-10 years of relevant industry experience
• Minimum 2 years of people management experience
• Willingness to travel for site inspections and customer meetings
• Experience in high voltage field service (installation, commissioning, repair, etc.)
• Valid driver's license
• Experience with MS Office365, SharePoint, SAP (asset)

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.
• Pension plan with attractive employer contribution.
• Bonus program.
• 24/7 employee and family assistance program.
• Fitness and wellness program.
• Work from home policy.