Factory Quality Customer Care Specialist

The Opportunity

Are you passionate about driving customer satisfaction and quality excellence? Join us at Hitachi Energy as a Customer Quality Experience Specialist, where your insights and initiative will directly shape how we respond to customer feedback and elevate our service standards. In this role, you'll be at the heart of our commitment to continuous improvement, working cross-functionally to ensure our processes meet and exceed customer expectations. If you're ready to make a meaningful impact in a collaborative, innovation-driven environment-this is your opportunity to shine.

How You'll Make an Impact

• Propose and implement quality improvements based on customer feedback.
• Lead resolution efforts for customer complaints with precision and empathy.
• Coordinate root cause analyses and ensure timely corrective actions.
• Monitor and report on complaint trends and improvement initiatives.
• Analyze process gaps and recommend actionable solutions.
• Prepare and maintain quality documentation and customer reports.
• Deliver training on customer care tools and best practices.
• Adapt and enhance customer care procedures and documentation.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Minimum 5 years of experience in quality management, customer care, or a related field.
• Strong communication skills to engage effectively with customers and internal teams.
• Proven ability to manage multiple projects with a customer-first mindset.
• Experience driving continuous improvement and quality awareness.
• Familiarity with quality management systems and documentation tools.
• Bachelor's degree in a relevant field or equivalent practical experience.

More About Us

• At Hitachi Energy, we're committed to advancing a sustainable energy future through innovation and collaboration.
• We offer a supportive environment where your ideas matter and your growth is encouraged.
• Join a global team that values diversity, integrity, and continuous learning.

Apply now

Current employees apply here

Client-provided location(s): Roanoke, VA

Job ID: Hitachi_Energy-JID3-146400

Employment Type: FULL_TIME

Posted: 2025-07-23T23:37:50