Customer Quality Support (m/f/d)

The opportunity

As Customer Quality Support you will cooperate with the team on defining and specifying activities, processes, and standards to fulfil the quality requirements for our products.

How you'll make an impact

• Support the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external)
• Participate to daily customer first meetings
• Support in driving the customer quality progress, early warning and escalate key issues to the next level
• Prepare investigation report and RCA analysis
• Propose improvements projects based on quality issue to reduce the warranty cost
• Support the quality team in increasing the efficiency and continuous improvements including analysis methods and reporting methodology
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the company.

• Technical diploma
• Preferred previous experience (2-3 years) in electrical, mechanical, or other related technical area
• Structure thinking, collaborative and oriented to improve the reliability of the products
• Able to handle different tasks and excellent communication skills to relate to customers and other functions
• Fluent in Italian and English
• Available for business trips