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CRM Analyst / Sales application owner

3 days ago Chennai, India

The opportunity:
We are seeking a CRM Analyst to manage and optimize our Salesforce platform, ensuring it aligns with business objectives and enhances customer relationship management processes. The CRM Analyst will work closely with sales, marketing, and customer support teams to provide actionable in-sights, streamline workflows and improve the overall Salesforce visibility.

How you'll make an impact:

  • Configure, maintain, and manage the Salesforce platform to meet organizational needs.
  • Analyze Salesforce data to provide insights and recommendations that drive sales and marketing strategies.
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs) for sales, marketing, and customer support teams.
  • Monitor CRM usage and user activity, identifying areas for improvement or training.
  • Collaborate with cross-functional teams to understand business processes and suggest enhancements within Salesforce.
  • Implement solutions to streamline workflows, improve efficiency, and enhance the user experience.
  • Support integration of Salesforce with other business tools and platforms.
  • Provide training and support to Salesforce users to maximize platform adoption and effectiveness.
  • Troubleshoot and resolve user issues, escalating as needed. Document processes, best practices, and training materials.
  • Work with leadership to align CRM strategies with business objectives. Identify trends and opportunities to enhance customer relationships and improve sales effectiveness.
  • Stay updated on Salesforce features, updates, and industry best practices to recommend improvements.
  • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

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Your background:

  • Bachelor's degree in business, Information Systems, or a related field.
  • 4+ years of experience as a Salesforce Administrator or Analyst (desirable) or a relevant role experience
  • Proficiency in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
  • Ability to work independently and manage multiple projects simultaneously.
  • Strong analytical skills with experience in data analysis and reporting tools.
  • Excellent communication and interpersonal skills.
  • Salesforce Administrator Certification is highly desirable.
  • Proficiency in both spoken & written English language is required.

Apply now

Current employees apply here

Client-provided location(s): Chennai, India
Job ID: Hitachi_Energy-JID3-146256
Employment Type: FULL_TIME
Posted: 2025-07-22T23:39:02

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
    • On-Site Gym
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Work Visa Sponsorship
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Hitachi Energy.