BU PGSV - Local Service Unit (LSU) Sales Manager - Kuwait

The opportunity

The LSU Sales Manager will be responsible for the dedicated Service Front End Sales team (if any) and shall coordinate the Marketing and Sales Teams under the Country Level Service units under the LSU Manager to ensure a one Hitachi Energy Service approach to our customers including collaboration with the Service Sales teams of HVDC Service sales team and Grid Automation Service Sales team. The ideal candidate will have a strong background in Service Sales in an OEM with an extensive Installed Base (IB), ideally within the Electrical installations/Energy sector. The Sales Manager will ensure successful implementation of the service sales strategy for the assigned area, to profitably achieve qualitative and quantitative targets for life cycle management, service products and solutions. A significant focus will be on analysis of service market potential, with full focus on installed base (IB) penetration and ensuring customer relationship management. The ideal candidate will have significant experience in managing and delivery of Service Sales, ideally with a multi-product mix. They will also have a proven track record of leading collaboration and innovation in a matrix organization, with both external and internal stakeholder management, able to optimize the management of diverse teams whilst delivering results. They will be able to evidence leading a matrixed Service Sales team to exceed the sales targets through high performance to ensure high levels of customer satisfaction

• Identify and pursue new business opportunities and partnerships. Generating and identifying service sales leads by analyzing the IB potential. Work with the account managers to develop service focused account plans for the country. Work with Segment managers and channel managers to identify and pursue leads in the country. Responsible for the LSU Budgeting, sales and operations planning in coordination with the Hub M&S manager, the GPG Marketing managers and the Hub Controller.
• Establish long-term customer relationships with key customers and decision-makers by working with the account managers, the Front-end Sales and the Product BU's M&S teams. Bring value to the customers by understanding the requirements and regulations, exhibiting our value proposition for service and ensuring customer satisfaction issues are registered and responded to by the team. Collaborate with Business Units and account teams to position different service offerings, evaluate and share relevant information on installed base data, sales leads, customers', competitor's solutions and marketing trends with the team.
• Develop pricing strategies in the country to maximize profitability in collaboration with Global M&S Pricing Manager BU Service and with PSC's pricing managers. Conduct detailed market analysis to inform pricing decisions. Enable the Service sales team organization to deliver the growth of the business by being responsible for ensuring training and increased capabilities are achieved. Support the team by participating in sales activities when needed.
• Establish long-term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products and ensuring customer satisfaction issues are registered and responded to by team.
• Support the team by participating in sales activities when needed, responsible for feedback on sales development, distribution of resources for service sales activities and the status of the market, Collaborates with Business Units and account teams to position different service offerings.
• Evaluates and shares relevant information on installed data, sales leads, customer's and competitor's solutions and marketing trends with the team.
• Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed and coaches the team in formulating sales plans, in negotiating, and in developing customer segment expertise. Actively demonstrates one Hitachi approach and guides direct and indirect subordinates.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• A bachelor's degree or relevant degree or equivalent experience in the Electrical Power Industry is preferred.
• Significant and demonstratable experience in Service Sales, including IB Management.
• Strong customer relationship skills.
• Proven understanding of Hitachi Energy systems and products
• Experience working within the Energy sector
• Strong analytical and strategic thinking abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in both spoken & written English language is required.