BU PGSV - Local Service Unit (LSU) Manager - Egypt

The opportunity

The LSU Manager will create a strong presence and community within the local units that form part of the PGSV in the nominated country. The ideal candidate will have a strong background in Service Management with Profit and Loss accountability, within Field Operations or the Field Service field in an OEM with an extensive Installed Base (IB), ideally within the Electrical installations/Energy sector within the designated country. The ideal candidate will have significant experience in managing a Service Unit, ideally with a multi-product mix. They will also have a proven track record of leading collaboration and innovation in a matrix organization, with both external and internal stakeholder management, able to optimize the management of diverse teams whilst delivering results.

• Driving and implementing the PGSV Service strategy at the local level, in line with global and regional initiatives, responsible for establishing the PGSV model and governance within the country. Reports progress on implementation of strategy back to the HUB/BU, part of the local extended Country Management team, representing consolidated Service overview at Country level. May have oversights of other smaller countries, strong drive for Service business Growth in own Country (Sales and Revenues), including new Segments and Customers and proactively propose Hub Mgmt. Strategic Growth initiatives to develop in own Country.
• Proactively owns HSE performance and improvement actions, drives, implements, reports and monitors performance targets as part of the local unit P&L runs the day-to-day Service business to ensure profitability, growth, and improvement of productivity and implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Implementation of market analysis based on tools and processes directed by the Business Unit, implementation of Business Unit Installed Base (IB) Management tools at local level and ensure compliance with BU mandated account management or sales platforms at local level.
• Close collaboration with all Service representatives within the Country, including those remaining within the Systems Bus, Identify white spots and define local level strategy for HUB approval to increase coverage of the IB base and support entries into new markets, segments and Customers, and identify opportunities at local level for organic and inorganic growth.
• Promote synergies and develop efficient delivery processes based on BU PGSV Strategy, ensuring excellence in managing the local operations, with a focus on continuous improvement and customer satisfaction, Secure needed resources to support Growth while keeping financial performance, promote and implement the needed Training Programs and promote sharing of best practice.
• Support and collaboration with the Continuous Improvement and Problem-solving initiatives when required
• Staffing the local units appropriately to ensure delivery, ensure BU specific training programmers are delivered.
• Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Guides motivate and develop direct and indirect subordinates. Improves service availability, provides training and develops capabilities and competencies and secure Service Team development to support Professional Growth.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• A bachelor's degree or relevant degree or equivalent experience in the Electrical Power Industry is preferred,
• Significant and demonstratable experience in managing a Service unit, including IB Management and P&L responsibility.
• Proven leadership skills with experience managing cross-functional teams.
• Proven understanding of Hitachi Energy systems and products
• Experience working within the Energy sector
• Strong analytical and strategic thinking abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in both spoken & written English language is required.