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Operations Analyst


Description and Requirements

The Operations Analyst (OA) is responsible for tracking, reporting, analyzing and summarizing operations data. The OA position assists with the maintenance and testing of all system related changes; including workflows, validations, and automated processes. The OA runs and reconciles reports. The OA owns the accuracy and timeliness of reported data as well as communication and resolution of identified issues involving reports and trends.

  • Complete daily, weekly and monthly analysis, reports, summaries and dashboards
  • Support audit, compliance and regulatory responsibilities
  • Meet SLA guidelines in creating files, reconciling information, executing system batches, etc.
  • Analyze business processes, identify root causes and provide data-based insights and recommendations for process improvements
  • Access and analyze data across multiple systems to identify areas of risk, complete root cause analysis to determine key drivers and develop recommendations to mitigate, report findings and recommendations to management.
  • Participate in systems testing and validation for various operations systems
  • Work directly with other teams or business units as a subject matter expert to understand objectives and dependencies to ensure consistency
  • Write, maintain and execute basic and complex data queries to generate required data sets. Maintain and execute routine queries
  • Additional duties as assigned

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Minimum Qualifications:

  • High School Diploma or GED from an accredited institution
  • Experience with one or more of the following: querying data using data tables and ACCESS, identifying risks, issues and providing resolution options
  • Experience working in Microsoft product suite, including Outlook, Word, PowerPoint and Excel
  • Manipulation and creation of Excel spreadsheets; including but not limited to standardizing reports across multiple sheets, utilizing vLookups and functions/formulas, creating, using and interpreting pivot tables, filtering and formatting to generate desired results

Preferred Qualifications:

  • Bachelor's Degree from an accredited institution
  • Work experience in health insurance or healthcare environment
  • Knowledge of MHS and/or KIDS (State data system) preferred
  • Working experience with Child Health Plus and/or Medicaid programs, regulations and reimbursement
  • Working experience with NYSOH or Federal Exchange
  • Strong analysis and report development skills
  • Ability to demonstrate effective verbal and written communication

Compliance & Regulatory Responsibilities: See Above

License/Certification: NA

Hiring Range:

  • Greater New York City Area (NY, NJ, CT residents): $57,408 - $76,960
  • All Other Locations (within approved locations): $49,795 - $72,800

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Job ID: healthfirst-R018079
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Fitness Subsidies
    • Mental Health Benefits
    • Pet Insurance
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
  • Professional Development

    • Internship Program
    • Tuition Reimbursement
    • Promote From Within
    • Access to Online Courses
    • Lunch and Learns
    • Associate or Rotational Training Program
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Woman founded/led
    • Diversity, Equity, and Inclusion Program

Company Videos

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