HR Shared Services Senior Specialist

Description and Requirements

The HR Shared Services Senior Specialist is responsible for completing various Human Resources processes and administrative activities. This senior role will take on complex cases and broad topics that have higher impact & higher volume associate level tasks, as well as, support, educate and guide active employees, internal and external partners. In addition, there will be ad-hoc projects that may require research to resolve issues and understand opportunities for improvement, as well as implementing improvements.

This is a hybrid position which consists of reporting to our 100 Church Street, NYC office on Tuesdays, Wednesdays & Thursdays.

Duties & Responsibilities:

• Customer Service - Respond to employee inquiries through inbox, phone and email on all HR topics (performance management, time entry, handle verifications of employment, unemployment & documentation inquiries. Assist with employee issues and determine root cause to develop improved process.
• Team Support - Support on basic benefits, compensation, talent acquisition and talent management administrative activities, such as training events, scheduling, orientation, service awards, materials creation, employee events, general project support work, etc.
• General Administration - Work activities including filing, special administrative projects, onboarding, data entry, spreadsheet input and creation, etc.
• Business Survey & Engagement - Supporting the enterprise needs around survey the employee population, as well as support basic specific reviews such as 360 request and other engagement administrative support.
• Participate in testing - Workday development, new processes, process documentation.
• Review and audit data entries in WD to ensure accuracy and compliance; back up data entry as needed.
• Other duties and projects, as assigned.

• High School diploma, GED or equivalent required
• Prior Human Resources experience, including one or more areas: HR Shares Service model, HR operations, benefits administration, customer service, HR Case Management, or HR generalist capacity
• Any combination of education and experience that would likely provide the required knowledge, skills and abilities

• BA/BS from an accredited institution
• Understanding of FMLA, ADA and state and local laws preferred
• Understanding of Workers' Compensation preferred
• Demonstrated abilities in MS Office applications (Word, Excel, PowerPoint)
• Strong analytic, communication (written and verbal) and problem-solving skills
• Strong attention to detail
• Strong customer acumen and experience
• Ability to work independently
• Ability to perform multiple tasks
• Knowledge of health care industry preferred