Description and Requirements
The Healthfirst Community Engagement Department (CE) supports membership growth and retention efforts, builds trust in Healthfirst in the communities we serve; collaborates with community groups that are affiliated by geographic proximity, special interests or similar situations with respect to issues affecting their well-being. This is achieved through the creation of culturally relevant programming that is aligned with Healthfirst's growth strategy and executed with the support of key internal departments and community organizations. The Analyst Community Partnerships (ACP) champions and promotes CE's portfolio of Healthfirst-produced engagements in the community to gain commitments for our engagements using a long term approach. The ACP accomplishes this through a communication program for community organizations (e.g., business owners, major retailers, government agencies, schools, faith-based organizations, health and wellness service providers, and a variety of network medical professionals); applied knowledge of socioeconomic trends, CE survey data, and competitive community engagement efforts; and understanding needs and concerns of the community. Community support is evidenced by their enthusiastic co-promotion of our events, participating in them, creating attractive exhibits for them, and supporting CE measurement efforts post-event. The ACP assists in identifying event management solutions and suitable venues programming and engagements. The ACP also assists the Clinical Partnerships, Pharmacy and other non-sales internal partners with community outreach initiatives.
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The Healthfirst Community Engagement Department (CE) supports enterprise health equity initiatives, membership growth and retention efforts, corporate and social responsibility, and internal event production. We build trust in Healthfirst in the communities we serve and collaborate strategically with organizations to effect measurable positive change.
The Community Engagement Project Specialist (CEPS) supports the launch and proactive life cycle management of CE's portfolio. The CEPS accomplishes this through scheduled and ad hoc data compilation and analysis (Healthfirst, NY, and competitive), quality assurance/quality control of CE engagement assets, CE engagement input and tracking, storytelling support, attendance at engagements to capture KPI data, leading small initiatives, and continuously supplying observations and recommendations regarding the aforementioned. Internal and external stakeholders' meaningful support of and participation in CE initiatives, willingness to share experience, and their requests for CE support for their initiatives are among the indicators of success. The CEPS assists in identifying event management solutions and suitable venues programming and engagements.
Job Responsibilities:
- Manage assigned Community Engagement initiatives (i.e., pre-evaluation and post tracking of assigned initiative(s)
- Prepare strategic documents and present to strategy team for evaluation and approval
- Project coordinate the event-intake process
- Meet with project team regularly to successfully manage assigned initiatives
- Leverage Tableau data, team insights, and the score card-type tools to drive effective evaluations
- Ensure initiatives KPI support the company's enrollment growth goals and priorities
- Engage support CBO, FBOs and provider partners where applicable through MOUs when necessary
- Meet with project team to perform a post evaluation of initiatives
- Introduce new initiatives for evaluation to add to program or replace low return engagements
- Support the production of a quarterly newsletter, to include articles and recaps of the unit's positive impact on the community and upcoming engagements.
- Support Events & Activations
- Provide timely and accurate project management support for initiatives and projects as directed
- Support event coordination such as setup, coordinating pre-event and event day fleet support, registration support and tracking attendance
- Monitor asset and premium needs for Healthfirst produced events through data and info received from marketing and Fleet/Cargo, ensuring quality and quantities can support successful activations
- Provide insights support through conducting surveys and poll questions, including marketing support when needed, reporting results in an engaging professional format along with recommendations
- Provide technical support for virtual events to include creating links, uploading pics and bios, creating registration questions, and leading technical aspects of prep sessions.
- Edit presentations
- Ensure that all information is entered into Salesforce, accurately and in a timely manner for E&A
- Assist with pulling and interpreting Salesforce reports
- Provide ad hoc research support using platforms such as MangoMaps and Tableau and trusted government reports to assist in strategic and tactical phases of initiatives
- Contribute to establishing new partners by identifying high potential new partners at events
- Must take ownership of tasks, oversee, and provide regular updates for projects from planning through solution phase
- Additional duties as assigned
Minimum Qualifications:
- High School Diploma or GED Equivalent
- Experience in building community partnerships
- Experience in event planning
- An energetic and consultative work style
- Interpersonal and critical thinking skills
- A start-up, entrepreneurial mindset
- Minimum Associates degree or equivalent college credits
- Intermediate knowledge of Microsoft Office software: Word, PowerPoint, Excel, and Outlook must
Preferred Qualifications:
- BA in marketing, communications, or a related field
- Experience in negotiating
- Experience in community engagement creating and managing programs with measurable outcomes or event planning role
Travel:
This position requires some local travel.
Working Weekends and Holidays:
This position may require working weekends occasionally.
Hiring Range:
- Greater New York City Area (NY, NJ, CT residents): $67,200 - $97,155
- All Other Locations (within approved locations): $59,800 - $88,910
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.
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