Description and Requirements
As part of Healthfirst's comprehensive care management approach, we have field-based staff who visit our at-risk members to assess and address their needs. The FCC Team Lead (FCC TL) is responsible for leadership and supervision of the Field Care Coordinators (FCC). Each Team Lead will supervise a team of FCCs assigned to a specific geography, and ensure the FCCs conduct their home care management visits according to departmental policies. The FCC TL role is hybrid and will be a mix of remote and in-field supervision of a field team.
• Supervises, evaluates, and coordinates daily team operations and responsibilities to ensure that departmental productivity goals are met in regards to quality, timeliness, accuracy, and consistency
Want more jobs like this?
Get jobs in New York, NY delivered to your inbox every week.
• Allocates, monitors, and assigns resources while delegating and monitoring workloads
• Implements and supports continuous process improvement and quality initiatives
• Provides in-field support to the FCC staff, including supervision, coaching and training
• Exercises judgment within defined procedures and policies to determine appropriate actions and administers departmental policies
• Develops and monitors team goals; provides ongoing feedback and coaching; conducts annual performance reviews; leads by example; and ensures an atmosphere of open communication, teamwork, and empowerment to make informed decisions
• Assists leadership in directing, training, and developing team members by embodying the Trailblazer mindset and leading others by example
• Builds and develops relevant business relationships, critically thinks about departmental problems, and makes informed recommendations as to how to resolve issues
• Additional duties as assigned
Minimum Qualifications:
• High School Diploma or GED
• Demonstrated professionalism with experience in direct or indirect leadership of people or projects
• Experience in a role requiring independent-critical thinking, time management, problem solving and achieving goals
• Ability to travel to assigned geography (assignments will be in the downstate New York area which includes the 5 boroughs, Long Island, Orange County, and Westchester)
• Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
• Proficient computer skills experience, including proficiency with Microsoft Outlook, Word and Excel
Preferred Qualifications:
• Associate's or Bachelor's degree
• Bilingual
• Prior training experience
• Experience managing field teams
• Prior leadership skills along with ability to develop, direct, and support a team
• Adept at planning, organizing, and executing strategies
• Ability to build and enhance team productivity to achieve team goals
Hiring Range:
- Greater New York City Area (NY, NJ, CT residents): $67,205 - $95,680
- All Other Locations (within approved locations): $59,800 - $87,360
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.
Know Your Rights