At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
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Job Summary
This position is responsible for acting as a lead individual contributor within the Benefit Document Administration (BDA) department. This position is responsible for process mapping and developing policies and procedures, including supporting special initiatives and projects, providing support and leadership for quality improvement initiatives, building efficiencies, reporting and analysis, and acting as a key business stakeholder to ensure continuity of deliverables to stakeholders across BDA functional areas. Learning and understanding our BDA processes is critical to this role.
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Required Job Qualifications:
Bachelor degree and 4 years health insurance contract operations experience OR 8 years of relevant experience OR Master degree with 2 years health insurance contact operations experience.
Knowledge of health products and procedures, underwriting requirements, contract and funding arrangements.
Analytical and reporting skills.
PC proficiency to include Microsoft Office Suite.
Project management skills.
Customer service experience and acumen.
Leadership skills.
Verbal and written communications skills to manage staff and operations, build relationships across the organization and with external key stakeholders, build consensus and issue resolution.
Preferred Job Qualifications
Experience working as an account manager or supporting account managers around large complex contract negotiations.
Six Sigma Methodologies
Value Stream Mapping
Microsoft Suite (Excel, PPT, Visio, Word)
Management consulting experience.
Process improvement skillset and acumen.
Experience working in a matrixed environment.
Software development or business analysis experience.
Knowledge of external adjudication processes.
Knowledge of corporate marketing practices and health insurance product lines.
This is a flex position and can be location in Richardson, TX or Chicago, IL
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HCSC Employment Statement:
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.