Hachette Book Group (HBG), a leading book publisher, is looking for a highly motivated and detail-oriented candidate to help lead our Compliance team as Supervisor, Compliance. The Supervisor, Compliance is responsible for the set up and maintenance of compliance relationships with HBG's retail partners. This includes onboarding new customers, reviewing new requirements for established customers, and assisting with scheduled, proactive reviews of key account websites for updates and new compliance information. The Compliance Department is a proactive team, responsible for representing HBG and our distribution clients with accuracy, integrity and excellent customer service. This position reports to the Compliance Manager and will have a direct report.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
- Negotiate sound agreements with retail customers on behalf of HBG and its publishing clients
- Serve as point of contact for HBG departments, distribution clients (clients), and customers, managing communication of all compliance related information, and assisting in the negotiation of agreements, exemptions, and waivers
- Lead process improvement projects, training various groups in areas such as new system usage, provide post account launch support, and work with customer web portals
- Train new hires
- Assist with creating and maintaining compliance reports and metrics
- Leads archiving digital and paper documentation in Knowledgebase
- Other duties as needed
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- 3 to 4 years relevant work experience
- Demonstrated leadership experience
- Demonstrated communication (written & verbal) and collaboration skills, with the ability to work and communicate effectively with both individuals and groups, at all levels of an organization
- Friendly and professional demeanor with a positive, customer service oriented attitude
- Flexibility to handle varying assignments simultaneously, and ability to accommodate shifting priorities
- Self-starter with a high desire to achieve goals
- Attention to detail/accuracy in work
- Excellent analytical and decision-making skills
- Proven ability to work independently on a project, and see it through to completion
- Resourcefulness - ability to think creatively to find solutions
- Desire to effect change and improve processes
- Vendor Compliance, Customer Management and/or Supply Chain experience (strongly preferred)
- Familiarity with EDI a plus
OFFICE SOFTWARE/SYSTEMS EXPERIENCE
- Demonstrated expertise in MS Office Suite, particularly Excel
- Willingness to learn and use unfamiliar technology/systems
- Zendesk and Syncrofy experience a plus
HOW TO APPLY: To be considered, please submit both a resume AND a cover letter. We ask for a cover letter so that we can understand how your skills or experience can apply to our open role.
As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers.
Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The compensation range for this position is $57,000 - $60,000. Salary can vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. There may be times that you will be required (or requested) to work overtime due to the nature of your role or exceptional workload issues or special projects.
The following benefits are offered by the company: medical, dental, vision, basic and supplemental life, short-term and long-term disability, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, health and dependent care FSA, commuter benefit plan, employee assistance program, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave) and group discounts on auto and home insurance and legal services. Eligibility requirements apply to some benefits and may depend on your job classification, hours worked and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.