Coordinator, Client Service

OVERVIEW: 

Our Mumbai office is seeking a Coordinator to join our Client Service team. The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions.

This is a fantastic opportunity to join a dynamic, fast-paced start-up environment to work on projects within multiple industry sectors.

If you are a research-oriented, goal-oriented and organized individual who enjoys learning new things, then this opportunity might be the one for you!

What You’ll Do:

• Responsible for scheduling telephone consultations for client service teams
• Coordinate with advisors to obtain responses, availability and confirm telephone consultations
• Leave messages and follow up with Advisors to expedite scheduling projects
• Maintain an updated status of client telephone consultations
• Update Advisors’ profiles as needed
• Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
• Follow multiple work streams to help Project Managers organize client requests and track progress on projects
• Assist with ad-hoc requests

WHAT YOU HAVE:

• Bachelor’s degree 
• 1-3 years of previous work experience dealing in a high-call volume environment
• 1 year of experience with MIS / Data entry / MS Excel
• Previous project management experience strongly preferred
• Exceptional organizational skills with meticulous attention to detail
• Ability to prioritize and multi-task and to work under tight deadlines
• Flexibility to work long and unpredictable hours
• Proficiency in MS-Office, Outlook, and Google Suite
• Proficient in the use of the internet for research
• Demonstrated ability to communicate effectively and persuasively, both verbally and textually
• Demonstrated ability to work both in a team atmosphere and autonomously
• A desire to work in a fast-paced entrepreneurial environment 

What We Have:

• Competitive compensation
• Employee medical coverage
• Central office location
• Entrepreneurial environment, autonomy, and fast decisions
• Casual work environment

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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