Client Serivce Coordinator

OVERVIEW:

At Guidepoint, we’re the experts in finding expertise.

Guidepoint connects clients with vetted subject matter experts—Advisors—from our global professional network. Our clients leverage the insights and perspectives shared by our Advisors to stay informed and make better business decisions. Our multinational client list includes nine of the top 10 global consulting firms, hundreds of hedge funds (including five of the largest firms), and many of the largest private equity firms and Fortune-ranked companies. Guidepoint’s fifteen offices on three continents provide 24/7, quick and agile service. For more information, visit www.guidepoint.com.

Play a vital role in Guidepoint’s success.

As a Coordinator on the Client Service team, you will be overseeing all administration withing your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

What YOU will own:

• Responsible for scheduling bulk telephone consultations for client service teams
• Manage multiple client organization requests and respond within a timely manner
• Coordinate with advisors and clients to confirm telephone consultations
• Leave messages and follow up with Advisors to expedite scheduling projects
• Maintain an updated status of client telephone consultations
• Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
• Follow multiple work streams to help Project Managers and other team members across London and Dusseldorf to organize client requests and track progress on projects
• Assist with ad-hoc requests

Experience YOU will bring:

• 1-3 years of previous work experience dealing in a high call volume environment

Skills YOU will bring:

• Attention to detail and excellent follow-up skills required
• Strong aptitude for developing systems of organization
• Excellent time management skills and able to multi-task
• Ability to work as part of an international team and independently
• Excellent sense of urgency and responsiveness

WHAT WE OFFER:

• You will also be eligible for the following benefits:
• Gain opportunities to master core career skills, including multi-tasking, interpersonal skills, time management, and more.
• Gain extensive exposure to new industries and hot topics and interact with experts in different industries.
• Strong team support, comprehensive training plans, and targeted mentorship to ensure your career advancement.
• Medical coverage, central office location, competitive salary, and young and interesting working atmosphere.
• Development opportunities through the LinkedIn Learning platform.
• Free snacks, fruits, and drinks in the company pantry also other social events.

ABOUT GUIDEPOINT

Become part of a rapidly growing, global organization, with nearly 1,300 employees spread across 15 strategic offices in 12 countries. Guidepoint’s broad range of expert services empowers our clients to access new industries, get up to speed on trending topics, enable in-depth exploration of critical subjects, and offer validation of qualitative insights. For more information, visit www.guidepoint.com.

Guidepoint is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

 

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