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Grand Rounds Health

Associate General Manager, Urgent Care

At Included Health, our mission is to raise the standard of healthcare for everyone, everywhere. We fuse technology, data, clinical insight, and empathy in a platform that makes it easier for people to get high-quality care. We fix what is broken in the healthcare system to make it work better for our members: making it more personalized, seamless, and accessible. And in doing so, we transform the way our members access healthcare, improve health outcomes for the populations we serve, and reduce the overall cost of care for our customers. 

We’re looking for a passionate and seasoned leader to drive the business performance of our Urgent Care telemedicine platform. 

Why join us?

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  • Hop on a rocketship: Included Health has recently become the second-biggest digital health company in the US.  We’re on a roll and we are still only in the early innings of our mission.
  • Accelerate your career: Forbes’ recently named us a Best Startup Employer, and we’ve been voted a Glassdoor Best Places to work, and a 4x Career-Launching Company by Wealthfront.
  • Roll up your sleeves and partner with experts with all kinds of experience: We hire for intellectual curiosity, humility, and hunger for impact. In this role you’ll get exposure across the company in many strategic projects where you’ll work closely with go-to-market leaders, finance, operations specialists, product managers, doctors, population health experts, designers and data scientists who share a singular goal: make healthcare better.
  • Make healthcare work for millions of people: We’re taking on healthcare head-on. End each day knowing that your work is transforming a $3.6 trillion industry and millions of people’s lives for the better.

About the role:

  • The General Management department acts as an extension of the executive team, driving strategy and decision-making for each product line. As an Associate General Manager on the Virtual Care team, you will own our Urgent Care telemedicine platform and you will be responsible for driving success for your product across growth, customer retention, patient satisfaction and profitability.
  • Your day-to-day regularly includes a mix of business strategy (e.g. analyzing and understanding new trends in your markets, building business plans, recognizing partnership opportunities), product vision (e.g. understanding our customers and users to develop a POV on which problems we should solve in the short, medium and long term), operations (e.g. identifying key opportunities to scale) and commercial execution (e.g. supporting complex sales efforts and key customer initiatives).
  • You will partner with senior leadership to run critical initiatives that cross-cut our existing organizations and deliver high impact results. We help the Product, Clinical and Operations teams to build amazing Virtual Care products that deliver value for our buyers and provide a transformational healthcare experience for our patients. You will work closely with our go-to-market teams to ensure the commercial success of the Urgent Care product line and achieve the growth goals that will make us the largest digital healthcare company in the country. You will be part of a small and nimble, work-hard-play-hard team that will help to change the way healthcare is experienced by millions of patients every day.

What you'll be doing:

  • Managing the end-to-end performance of our world-class Urgent Care telemedicine platform.
  • Developing a short term and long-term vision and business strategy for Urgent Care.
  • Working closely with your Product counterpart to chart the future of Urgent Care to understand and prepare for “what is around the corner” in the virtual Urgent Care space.  
  • Monitoring and analyzing the health of the business line through dashboards and ad-hoc reporting.
  • Working directly with executives, clinical leadership and key stakeholders to make progress against your priorities. 
  • Identifying key business opportunities and needs and recommending actionable next steps.
  • Solving key business problems in partnership with product and operations.
  • Developing business and growth plans in partnership with finance and go-to-market teams.
  • Leading market research and competitive analysis for your product line.
  • Supporting product packaging and product pricing.

What makes you a great fit:

  • Bachelor's degree or equivalent practical experience.
  • 10+ years of relevant professional experience, with at least 5 of those years in management consulting, investment banking, private equity, venture capital or Associate GM role at a high-growth company.
  • Outstanding strategic and analytical abilities and instincts.
  • Operate comfortably and effectively in ambiguity.
  • Natural ability to create effective relationships, influence, and collaborate at all organizational levels.
  • Proven track record of leading strategic and high stakes cross-functional projects that deliver measurable business impact.
  • Excellent communication, problem-solving and business judgment skills.
  • Strong alignment with Included Health’s values.
  • Experience working in the healthcare space and balancing across various stakeholders, ideally with an emphasis on virtual care solutions.


About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Job ID: 418cc16c-36e4-4f91-8f03-c08369e3a183
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement

    • Company Equity
    • 401(K)
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program